Application Support Specialist Job at Demant (Kuala Lumpur)

Application Support Specialist

Demant

Location:
Malaysia , Kuala Lumpur

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In Demant Hearing Care, we are looking for an Application Support Specialist. The support specialist is a key role that creates trust with our stakeholders in the business and across our retail landscape throughout Australia and New Zealand. ERP Solutions ANZ team provides internal analysis, development and support on various applications for our 300+ locations throughout the Asia Pacific region. As a successful candidate, you will join our highly visible, business oriented, responsive and proactive team that today supports IT business solutions in our global organization. You will be involved in providing support to business users for the One Retail related applications, provide training and defining the documentation for the System. Adaptability and an inquisitive mind for problem solving will be advantageous. Your position as Applications Support Specialist will support Hearing Care IT from our Demant Information and Technology Centre (DTIC) in Kuala Lumpur, Malaysia.

Job Responsibility:

Support core AX 2012 R3 OneRetail functionality, including user access, roles, and day‑to‑day operational issues
Maintain and support lower environments (e.g. DEV, TEST, UAT) and assist with validation of fixes and releases
Take ownership of incidents, service requests, and change requests escalated from L1 until closure, ensuring agreed SLAs are met
Troubleshoot issues and escalate to 3rd level support if needed
Document and track case histories, issues, and actionable steps taken
Assist users in quality assurance testing of new software releases
Interact with user network and support building required IT skills in the business organization
Participate in Implementation of new software solutions
Participate in business requirement gathering and provide input on improving business processes

Requirements:

Microsoft Dynamics AX 2012 R3 experience is preferred
Service Desk experience is preferred
Experience in supporting software applications
Experience with troubleshooting and debugging errors (Problem Solver)
Experience in training users
Experience with interfaced application suites
Experience in supporting Middleware applications such as Biztalk, an advantage
outstanding written and verbal communication skills
strong organisation/prioritisation skills
the ability to multi-task
a can-do attitude
team-oriented

What we offer:

A job in a growing, international company with good career opportunities
State of the art technology and work in an exciting industry
Good work life balance with flexible working conditions
A culture of teamwork, based on knowledge sharing, professional respect, kindness
We believe in, and encourage, open and honest communication
A full-time independent and responsible position
Training, conferences, and the opportunity for self-development
The opportunity to travel for work globally

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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