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The Application Support Specialist is responsible for delivering business plan achievement by providing product application expertise into solution design and solution selling. This position will assist customers with their power generation needs by utilizing a broad understanding of electric and natural gas power generation, distribution, management and transfer on challenging and potential remote field sites. This role leverages outstanding electrical and natural gas power application or product knowledge to improve Gravity’s power generation solutions, increase customer base, and bolster sales force effectiveness.
Job Responsibility:
Works with ethics, honesty, values and integrity. Provides a position of professionalism to others
Provides technical leadership and guidance to the project team, including customers, regarding installation, operation, calibration, repair and maintenance to ensure that applicable procedures and standards are correctly applied
Identifies the needs and requirements of the Company and provides guidance on the design and installation of equipment
Consults with customers regarding application, production and cost studies
Uses industry and proprietary tools to model, understand, and solve technical and economic challenges
Provides leadership and technical direction to skilled labor performing the work
Assigns resources to successfully support local project work
Assures quality of all deliverables
Provides resource forecasting reports and weekly chargeability/utilization
Develops work hour estimates and scope of work for new opportunities
Leads technical presentations to management and customers
Fosters a positive working relationship with co-workers, customers, clients and management
Completes all safety and equipment related trainings required on a monthly basis
Any other duty, responsibility or task as assigned by the supervisor
Requirements:
Bachelor of Science in Engineering or related field
Minimum 8 years of experience in electric and natural gas power in the oil and gas industry
Expert knowledge of electrical and natural gas power generation
Deep understanding of product applications, the engineering and economics of required sub-systems and the full customer energy value stream
Proficient computer skills
working knowledge of Microsoft applications
Must have strong time management, organizational and communication skills
Ability to multi-task and provide quality assignments
Must be a self-starter and be able to work independently as well as part of a team