Application Support Specialist Jobs

Novidea

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Novidea is looking for a skilled and results-driven technical support specialist. In this role, you will provide technical and functional application assistance to our customers and partners globally. Partner with R&D or other departments in order to provide immediate resolutions for even greater levels of customer satisfaction.

Job Responsibility:

Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
Gathering and analyzing customer information to accurately diagnose and resolve issues
Documenting all customer interactions and ensuring timely follow-ups
Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
Performing installations and configurations of both the Novidea system and Salesforce
Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
Ensuring excellent communication with customers, providing clear and timely updates on issue resolution
Understanding integration aspects, business workflows, and security regulations relevant to the insurance industry
Working closely with global support teams and other departments (Delivery, CS, Product, R&D, Implementations) to resolve customer issues efficiently
Working with diverse customers and businesses across the global insurance industry

Requirements:

2+ years of customer support experience in a software/SaaS environment
Proven experience supporting Salesforce-based applications
Salesforce Administrator Certification is required
Solid technical background
Experience in corporate technical support, applying customer service principles and best practices
Experience in the insurance industry (highly advantageous)
Adept at multitasking
Capable of independent work
Thrives in a fast-paced environment and adapts to shifting priorities
Strong problem-solving skills and ability to diagnose issues in a timely manner
Possesses the ability to critically evaluate and challenge existing business processes
Excellent verbal and written communication skills with a customer-oriented approach

Nice to have:

Salesforce Certifications
Jira/Confluence experience
London Market Knowledge

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Application Support Specialist