Application Support Specialist Job at Randstad (Toronto)

Application Support Specialist

Randstad

Location:
Canada , Toronto

Category:
IT - Administration

Contract Type:
Not provided

Salary:

31.72 - 37.61 CAD / Hour

Save Job

Apply Position

Job Description:

We are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document management.

Job Responsibility:

Manage site configurations, document libraries, and content structures. Oversee complex permissions and access management, including users, groups, and inheritance settings
Utilize ITSM tools (ServiceNow or equivalent) to track and resolve support tickets. Perform incident triage and analysis in a high-pressure production environment to minimize downtime
Assist in organization-wide SharePoint migrations and deployments. Lead post-deployment stabilization efforts and remediate immediate technical issues to ensure a smooth transition for business units
Identify the underlying causes of recurring technical issues and coordinate escalation with specialized technical teams when necessary
Act as the primary point of contact for business clients. Translate complex technical resolutions into clear, understandable language for non-technical users
Develop and maintain high-quality support procedures, technical manuals, and knowledge base articles to improve self-service and team efficiency

Requirements:

3 to 5 years of experience providing application support in a large-scale enterprise environment
Strong hands-on experience with Microsoft 365 and SharePoint Online configuration and user support
Direct experience using industry-standard tools (e.g., ServiceNow) for ticket management and resolution tracking
Proven history of supporting large-scale deployments or migrations, including remediation and stabilization phases
Demonstrated ability to perform triage, incident analysis, and root-cause investigations in production settings
Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent professional experience)
Exceptional client service focus, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment

What we offer:

Work directly with business clients to optimize their collaboration tools and document management workflows
Gain deep experience in post-migration stabilization for modern Microsoft 365 environments
Move beyond basic troubleshooting into root-cause analysis and systemic issue remediation
Balance independent work with collaborative projects in a fast-paced, high-visibility support role

Additional Information:

Job Posted:
April 12, 2026

Expiration:
June 02, 2026

Randstad - All Job Offers

Job Link Share: