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Randstad Logo Randstad · IT - Administration

Application Support Specialist

Canada, Toronto 31.72 - 37.61 CAD / Hour · Job Posted April 12, 2026
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Job Description

We are seeking an Intermediate Application Support Specialist to provide critical front-line support and administration within an enterprise environment. This role is primarily focused on the stability, configuration, and user adoption of Microsoft 365 and SharePoint Online. You will manage the end-to-end incident lifecycle—from initial triage to root-cause analysis—while ensuring that SharePoint structures are optimized for collaboration and document management.

Job Responsibility

  • Manage site configurations, document libraries, and content structures. Oversee complex permissions and access management, including users, groups, and inheritance settings
  • Utilize ITSM tools (ServiceNow or equivalent) to track and resolve support tickets. Perform incident triage and analysis in a high-pressure production environment to minimize downtime
  • Assist in organization-wide SharePoint migrations and deployments. Lead post-deployment stabilization efforts and remediate immediate technical issues to ensure a smooth transition for business units
  • Identify the underlying causes of recurring technical issues and coordinate escalation with specialized technical teams when necessary
  • Act as the primary point of contact for business clients. Translate complex technical resolutions into clear, understandable language for non-technical users
  • Develop and maintain high-quality support procedures, technical manuals, and knowledge base articles to improve self-service and team efficiency

Requirements

  • 3 to 5 years of experience providing application support in a large-scale enterprise environment
  • Strong hands-on experience with Microsoft 365 and SharePoint Online configuration and user support
  • Direct experience using industry-standard tools (e.g., ServiceNow) for ticket management and resolution tracking
  • Proven history of supporting large-scale deployments or migrations, including remediation and stabilization phases
  • Demonstrated ability to perform triage, incident analysis, and root-cause investigations in production settings
  • Degree or diploma in Computer Science, Information Technology, or a related field (or equivalent professional experience)
  • Exceptional client service focus, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment

What we offer

  • Work directly with business clients to optimize their collaboration tools and document management workflows
  • Gain deep experience in post-migration stabilization for modern Microsoft 365 environments
  • Move beyond basic troubleshooting into root-cause analysis and systemic issue remediation
  • Balance independent work with collaborative projects in a fast-paced, high-visibility support role
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