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Empower Construction Success: Application Support Specialist (AP, Payroll, and HR function). Are you a tech-savvy problem solver ready to bridge the gap between complex software and human success? Join Trimble’s AECO team to master enterprise support, leveraging cutting-edge AI tools to streamline financial workflows and deliver world-class service to the construction industry!
Job Responsibility:
Master the intersection of finance and tech by resolving complex Payroll (PR) and Accounts Payable (AP) software challenges
Harness the power of Generative AI tools to rapidly research technical solutions and craft high-quality customer communications
Orchestrate critical escalations across departments to ensure our global construction partners remain productive and satisfied
Uphold rigorous data privacy standards while implementing innovative AI-driven support strategies
Champion customer success by transforming technical hurdles into seamless software experiences
Requirements:
Proven experience in customer support with a natural talent for solving complex technical problems
Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots
Exceptional communication skills and an interpersonal mindset that puts the customer first
Ability to work overtime as needed to meet customer demands and project deadlines
Nice to have:
Experience with Payroll, AP / Accounts Payable, and HR functions
Bachelor's Degree in Business, Accounting, or Construction Management
Hands-on experience with Vista, ERP systems, or basic SQL exposure
A reputation for being the "go-to" person for technical troubleshooting in previous roles
What we offer:
Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
Tax savings plans for health, dependent care and commuter expenses