Application Support Specialist Jobs

Application Support Specialist

Referral Rock

Location:

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS company providing referral software. The team is 100% remote, works in EST hours with flexibility. The specialist will own technical support, debug customer issues, assist with integrations, and contribute to documentation and product development.

Job Responsibility:

Triage tech support requests
Debug and find solutions for customer technical issues
Directly assist customers with technical solutions on Zoom calls
Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos

Requirements:

Advanced HTML (DOM, Forms)
Client-side browser JavaScript
Use of browser console to analyze pages and debug
Use of APIs and webhooks with tools like Postman and Request Bin
3+ years experience

Nice to have:

Setting up DNS records for custom domains
Automation tool experience (e.g. Zapier)
CRM experience (e.g. HubSpot)
Basic SQL experience querying a database
Azure service experience (e.g. App Insights)
Can record tutorial videos for external-facing docs
A proficient technical writer

What we offer:

Benefits available for US-based Employees

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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