Application Support Specialist

• Maintaining our proprietary, high-performance index platform
• Being the first contact person for our business users in Hong Kong, Frankfurt, and Toronto in questions related to data and data quality, as well as the underlying applications
• Close cooperation with our clients, business teams and our IT teams
• Analyzing and solving customers (internal client) problems or proposing solutions to the responsible department
• Gathering and analyzing data to evaluate business transactions and processes
• Supporting and conducting tests of platform changes
• Monitoring of running services and analyzing logs for our different servers
• Continuously identifying and implementing optimization opportunities within our processes

• Minimum of 3 years’ experience in technical/application support, with a solid understanding of customer service practices and procedures
• Experience with API requests/responses and relational databases, especially SQL
• Strong knowledge of Linux
• Experience with monitoring tools and job scheduling
• Good understanding of ITIL concepts, including Incident Management, Change Management, and Release Management
• Ability to provide daily support for the production environment, take ownership of issues, and resolve problems promptly to minimize disruption to clients
• Interest in financial market data
• Ability to work independently and remain effective under pressure
• Highly structured, motivated team player with intercultural competence and excellent communication skills in English (both verbal and written)
• Ability to fully document solutions and procedures
• Proactive, adaptable, and self-managing, with a proven ability to lead project initiatives
• Ability to work early from the office daily

Background in data analysis or finance is a plus

• Join our highly motivated international team with colleagues from around 50 different nationalities
• Delve into the inner workings of a thriving FinTech company
• Enjoy our modern, flat hierarchy, and startup-like culture
• Take over responsibility from day one and build relationships in- and outside the company
• Modern office space in the heart of Hong Kong’s financial district, employee lounge, free beverages, fruits, and more
• Engage in our various networking and social events
• Grow both personally and professionally through our diverse trainings
• Embrace a flexible work culture with a hybrid work model, within a diverse and dynamic environment