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Application Support Specialist

barclays.co.uk Logo

Barclays

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Location:
United Kingdom , Knutsford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us at Barclays as a Application Support Specialist to help support the authorisation host for Barclaycard Payments. In this role, you’ll work with real‑time payment authorisation systems, ensuring transactions run smoothly and securely. You’ll assist in monitoring system performance, troubleshooting issues, and supporting incident resolution. The position includes occasional on‑call responsibilities to help maintain 24/7 service availability.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues
  • Execution of preventative maintenance tasks on hardware and software
  • Maintenance of a knowledge base containing detailed documentation of resolved cases
  • Analysis of system logs, error messages and user reports to identify root causes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management
  • Identification and remediation or raising of potential service impacting risks and issues
  • Proactively assess support activities implementing automations
  • Actively tune monitoring tools, thresholds, and alerting

Requirements:

  • Experience with Base24 Classic (POS) on HP Nonstop Platform
  • Experience with ENFORM/TACL, Tandem Utilities - FUP, ENSCRIBE, PATHWAY, SPOOLCOM/PERUSE
  • Payment Domain Functional Knowledge

Nice to have:

  • TAL, COBOL85 and monitoring Tools- Prognosis, EMS, ViewPoint
  • Knowledge of CARD Payments & Messaging Formats - ISO8583, APACS, HISO
  • Demonstrated history of identifying and driving improvements and providing excellent stakeholder management
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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