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Application Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Canada , Mississauga

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

94300.00 - 141500.00 USD / Year
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Job Description:

The Application Support Senior Analyst – Assistant Vice President is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Job Responsibility:

  • Provide technical and business support for users of Citi Applications
  • Provide quick resolutions to app issues
  • Drive stability, efficiency and effectiveness improvements
  • Maintain application systems that have completed the development stage and are running in daily operations
  • Manage, maintain and support applications and their operating environments
  • Perform start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identify ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management
  • Ensure storage and archiving procedures are in place and functioning correctly
  • Formulate and define scope and objectives for complex application enhancements and problem resolution
  • Review and develop application contingency planning
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Engage in post implementation analysis
  • Consider implications of application technology to current environment
  • Identify risks, vulnerabilities and security issues
  • Ensure essential procedures are followed and help define operating standards and processes
  • Act as liaison between users/traders, interfacing internal technology groups and vendors
  • Raise problems to appropriate technology and business teams while adhering to Service Level Agreements
  • Act as advisor or coach to new or lower level analysts
  • Provide evaluative judgment based on analysis of factual information
  • Directly impact business by ensuring quality of work
  • Exhibit sound communication and diplomacy skills
  • Engage in active involvement in Support Project items covering Stability, Efficiency, and Effectiveness initiatives
  • Perform other duties and functions as assigned
  • Demonstrate ability to operate with limited direct supervision
  • Exercise independence of judgement and autonomy
  • Act as SME to senior stakeholders and/or other team members
  • Assess risk when business decisions are made

Requirements:

  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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