Application Support Senior Analyst, Citi

Citi

Location:
Mexico, Ciudad De Mexico

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Application Support Senior Analyst is a seasoned professional role responsible for providing technical and business support for users of Citi applications, improving processes and workflows, managing applications and environments, evaluating risks and impacts, and contributing to the overall objectives of the function and business. The role requires in-depth knowledge and experience in application support, good analytical skills, strong communication abilities, and leadership capabilities.

Job Responsibility:

The Application Support Senior Analyst provides technical and business support for users of Citi applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize the potential of the applications used
assesses risk and impact of production issues and escalates to management in a timely manner
ensures storage and archiving procedures are in place
formulates and defines scope and objectives for complex application enhancements
reviews and develops application contingency planning
partners with development and production support areas
participates in application releases, testing, and deployment into production
engages in post-implementation analysis
identifies risks, vulnerabilities and security issues
ensures essential procedures are followed
acts as an advisor to new or lower-level analysts
active involvement in Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Application Support Senior Analyst