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Application Support Senior Analyst

https://www.citi.com/ Logo

Citi

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Location:
Mexico, Ciudad De Mexico

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Application Support Senior Analyst is a seasoned professional role responsible for providing technical and business support for users of Citi applications, improving processes and workflows, managing applications and environments, evaluating risks and impacts, and contributing to the overall objectives of the function and business. The role requires in-depth knowledge and experience in application support, good analytical skills, strong communication abilities, and leadership capabilities.

Job Responsibility:

  • The Application Support Senior Analyst provides technical and business support for users of Citi applications
  • maintains application systems that have completed the development stage and are running in daily operations
  • manages, maintains and supports applications and their operating environments
  • start of day checks, continuous monitoring, and regional handover
  • perform same day risk reconciliations
  • develop and maintain technical support documentation
  • identifies ways to maximize the potential of the applications used
  • assesses risk and impact of production issues and escalates to management in a timely manner
  • ensures storage and archiving procedures are in place
  • formulates and defines scope and objectives for complex application enhancements
  • reviews and develops application contingency planning
  • partners with development and production support areas
  • participates in application releases, testing, and deployment into production
  • engages in post-implementation analysis
  • identifies risks, vulnerabilities and security issues
  • ensures essential procedures are followed
  • acts as an advisor to new or lower-level analysts
  • active involvement in Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

  • 5-8 years experience in an Application Support role
  • experience installing, configuring or supporting business applications
  • experience with some programming languages and willingness/ability to learn
  • advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • demonstrated analytical skills
  • issue tracking and reporting using tools
  • knowledge/experience of problem management tools
  • good all-round technical skills
  • effectively share information with other support team members and with other technology teams
  • ability to plan and organize workload
  • consistently demonstrates clear and concise written and verbal communication skills
  • ability to communicate appropriately to relevant stakeholders
  • Bachelor’s/University degree or equivalent experience

Additional Information:

Job Posted:
May 16, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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