Application Support Senior Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst is a seasoned professional role applying in-depth disciplinary knowledge to evaluate moderately complex issues while driving stability, efficiency, and effectiveness improvements across application systems. Responsibilities range from technical and business support, risk assessments, documentation, and coordination with stakeholders to ensuring stability, quality, and compliance with applicable laws, rules, and regulations.

Job Responsibility:

providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
maintains application systems that have completed the development stage and are running in the daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
performs start of day checks, continuous monitoring, and regional handover
performs same day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize the potential of the applications used
assesses risk and impact of production issues and escalates to business and technology management in a timely manner
ensures storage and archiving procedures are in place and functioning correctly
formulates and defines scope and objectives for complex application enhancements and problem resolution
reviews and develops application contingency planning to ensure availability to users
partners with development and production support areas to prioritize bug fixes and support tooling requirements
participates in application releases from development, testing and deployment into production
engages in post implementation analysis to ensure successful system design and functionality
identifies risks, vulnerabilities and security issues and communicates impact
ensures essential procedures are followed and helps define operating standards and processes
acts as a liaison between users/traders, interfacing internal technology groups and vendors
raises problems to appropriate technology and business teams, while adhering to service level agreements
acts as advisor or coach to new or lower level analysts
provides evaluative judgment based on analysis of factual information in complicated and unique situations
actively involved in and ownership of support project items covering stability, efficiency, and effectiveness initiatives

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholder

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst