Application Support Senior Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role involving technical and business support for users and applications. Responsibilities include maintaining systems, providing resolutions for issues, supporting daily operations, and fostering stability and improvements. Requires strong analytical, communication, and technical skills, as well as the ability to influence and guide decisions.

Job Responsibility:

provides technical and business support for users of Citi applications
maintains application systems in daily operations
manages and supports applications and their operating environments
performs start-of-day checks, continuous monitoring, and regional handover
performs same day risk reconciliations
develops and maintains technical support documentation
identifies ways to maximize the potential of applications
assesses risk and impact of production issues and escalates to management
ensures storage and archiving procedures are functioning properly
formulates and defines scope and objectives for complex enhancements and problem resolution
reviews and develops application contingency planning
prioritizes bug fixes and support tooling requirements
participates in application releases, testing, and deployment
conducts post-implementation analysis
identifies risks, vulnerabilities, and security issues
ensures compliance with operating standards and processes
liaises with users, internal technology groups, and vendors
raises problems to appropriate teams under service level agreements
acts as advisor or coach to other analysts
drives stability, efficiency, and effectiveness initiatives

Requirements:

8+ years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
ability to effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders
bachelor's/university degree or equivalent experience

What we offer:

equal opportunity employer
reasonable accommodations for persons with disabilities
global benefits

Additional Information:

Job Posted:
June 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Senior Analyst