Application Support Senior Analyst, Citi

Citi

Location:
Singapore, Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst is a seasoned professional role responsible for maintaining production applications, resolving technical and business-related issues, and supporting operational needs. This role includes ensuring tools and applications meet service level agreements, as well as evaluating risks and enhancing processes for operational stability and quality.

Job Responsibility:

Provides technical and business support for users of Citi Applications
maintains application systems in daily operations
manages and supports applications focusing on stability, quality, and functionality
performs start-of-day checks, continuous monitoring, and risk reconciliations
develops and maintains technical support documentation
identifies risk and impact of production issues and escalates appropriately
ensures storage and archiving procedures are functional
defines scope and objectives for complex application enhancements and problem resolution
coordinates with development and production support areas to prioritize tools requirements
participates in application releases from development to deployment
performs post implementation analysis
communicates risks, vulnerabilities, and security issues
acts as advisor or coach to new analysts
owns support project items including stability, efficiency, and effectiveness initiatives.

Requirements:

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholder
minimum 4-5 years’ hands-on experience in UNIX/Linux, advanced scripting, debugging, SQL/Oracle/Sybase, and data analytics
working knowledge of Cloudera distribution components like HDFS, Hive, Impala, and Spark
understanding of scheduler/monitoring tools like Autosys or Control-M is advantageous
familiarity with shell scripting, PowerShell, Python, and Java is preferred
experience with database platforms like Sybase/Oracle/MSSQL.

Nice to have:

PowerShell, UNIX shell scripting, Python, Java
knowledge of scheduler/monitoring tools like Autosys or Control-M
familiarity with Hadoop big data components including YARN, Sentry, and Oozie
database experience with Sybase/Oracle/MSSQL
programming skills in C, C++, C#, or .Net.

Additional Information:

Job Posted:
May 15, 2025

Work Type:

Hybrid work

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Application Support Senior Analyst