Application Support Senior Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role in Citi Securities Services Data & Digital team. This position involves providing quick resolutions to app issues, driving stability and capacity improvements, formulating complex application enhancement scopes, and participating in production releases. Applicants need strong technical expertise and communication skills while demonstrating a proactive and analytical approach.

Job Responsibility:

Provides technical and business support for users of Citi Applications
start of day checks, continuous monitoring, and regional handover
assess risk and impact of production issues and escalate to business and technology management in a timely manner
formulates and defines scope and objectives for complex application enhancements and problem resolution
partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
ensures essential procedures are followed and helps to define operating standards and processes
acts as a liaison between users/products, interfacing internal technology groups and vendors
expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
provides evaluative judgment based on analysis of factual information in complicated and unique situations
acts as advisor or coach to new or lower level analysts
directly impacts the business by ensuring the quality of work provided by self and others
active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives, and Capacity
participates in application releases, from development, testing and deployment into production
engages in post implementation analysis to ensure successful system design and functionality

Requirements:

5-8 years experience in an Application Support role
experience with some programming languages and willingness/ability to learn
excellent knowledges in Frontend (Java, React), Application Services (spring boot, node js), API Gateway (IBM apiconnect), Backend (Java ETL), Middleware (M/F MQ, KAAS, dRive), Database (mongoDB, MS SQL, Oracle, IBM DB2), Reporting (TIBCO Jaspersoft), Deployment (ECS OPEN SHIFT), Monitoring (App Dynamics, ITRS), Logging (ELK), Snowflake
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of Problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

What we offer:

Equal opportunity employer
diverse and inclusive workplace

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst