Application Support Senior Analyst

• Providing quick resolutions to app issues
• Driving stability, efficiency and effectiveness improvements
• Managing, maintaining and supporting applications and their operating environments
• Performing start of day checks, continuous monitoring, and regional handover
• Developing and maintaining technical support documentation
• Assessing risk and impact of production issues
• Ensuring storage and archiving procedures are functioning correctly
• Defining scope and objectives for complex application enhancements
• Participating in application releases, testing, and deployment
• Engaging in post implementation analysis
• Identifying risks, vulnerabilities and security issues
• Acting as a liaison between users, internal technology groups, and vendors
• Raising problems to appropriate teams while adhering to SLAs
• Coaching and training new recruits
• Acting as SME to senior stakeholders and team members

• 9+ years experience in an Application Support role
• Must Have Big data – spark, Hive, impala
• Minimum 5 years in Data support ( ETL process, data investigations, ETL tools such as – Abinitio or informatica or Talend
• Scripting language – SQL and UNIX, Nice to have Python
• Ready to work in shifts (rotational, incl weekends)
• Experience installing, configuring or supporting business applications
• Experience with some programming languages
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Python