Application Support Senior Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

94300.00 - 141500.00 USD / Year

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Job Description:

The Application Support Senior Analyst is a seasoned professional role that applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes for the area. This role requires understanding how areas integrate within the sub-function and contribute to overall business objectives, evaluating complex issues with substantial potential impact.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems running in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning
Partners with appropriate development and production support areas to prioritize bug fixes
Participate in application releases from development to production
Identifies risks, vulnerabilities and security issues
Ensures essential procedures are followed and helps to define operating standards
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Acts as advisor or coach to new or lower level analysts

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Bachelor's/University degree or equivalent experience

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst