Application Support Senior Analyst, Citi

Citi

Location:
Canada, Toronto

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Job Responsibility:

Provide advanced technical support for escalated issues from production support team
Diagnose and resolve complex technical problems related to applications and databases
Collaborate with development teams to identify and fix the production issues
Analyzes applications to identify risks, vulnerabilities, security issues and improve the system performance
During a production issue, act decisively to identify the root cause and deliver an effective solution
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Start of day checks, continuous monitoring, and regional handover
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Acts as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

7+ years of experience in technical support and experience in Java
Strong knowledge of SQL, Java, and other relevant programming languages
Experience with database management systems (e.g., Sybase ASE, Oracle)
Able to understand the store procedure to analyze the root cause of the production issue
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder
Knowledge of tools like Jira, splunk, Git/Bitbucket, IDE

Additional Information:

Job Posted:
August 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst