Application Support Senior Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Application Support Senior Analyst is a seasoned professional role that integrates subject matter and industry expertise to perform technical and business support within the finance domain.

Job Responsibility:

provides technical and business support for users of Citi applications
maintains application systems that have completed the development stage and are running in daily operations
manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
start of day checks, continuous monitoring, and regional handover
perform same day risk reconciliations
develop and maintain technical support documentation
identifies ways to maximize the potential of the applications used
assess risk and impact of production issues and escalate to business and technology management
ensures that storage and archiving procedures are in place and functioning
formulates and defines scope and objectives for complex application enhancements and problem resolution
reviews and develops application contingency planning to ensure user availability
partners with development and production support areas to prioritize bug fixes and support tooling requirements
participates in application releases, from development, testing, and deployment
engages in post-implementation analysis
identifies risks, vulnerabilities and communicates impact
ensures procedures and operating standards are followed
acts as liaison between users, internal technology groups, and vendors
raises problems to appropriate teams adhering to SLAs
advises and coaches junior analysts
directly impacts the business by ensuring the quality of work provided
active involvement in and ownership of Support Project items covering Stability, Efficiency, and Effectiveness initiatives

Requirements:

8+ years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem management tools
good all-round technical skills
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
consistently demonstrates clear and concise written and verbal communication skills
ability to communicate appropriately to relevant stakeholders

Nice to have:

experience with MS-SQL, Sybase, and NoSQL databases (such as PostgreSQL or MongoDB)
PERL scripting
experience with middleware technologies like MQ, Kafka, WebLogic, Tomcat, JBoss, and Apache
familiarity with batch monitoring tools such as Autosys
experience with ticketing systems like ServiceNow or Jira

What we offer:

equal opportunity employer
opportunity to grow your career
join a global team of 230,000 dedicated people
opportunity to give back to your community

Additional Information:

Job Posted:
August 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Application Support Senior Analyst