Application Support Senior Analyst, Citi

Citi

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

109120.00 - 163680.00 USD / Year

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Job Description:

The Apps Support Sr Analyst is responsible for production management of Global Spread Products (GSP) applications. The role involves providing L1/L2 support, driving stability initiatives, automating processes, and collaborating with multiple teams to ensure system reliability and performance. The candidate will contribute to critical business operations by ensuring application effectiveness, supporting trading systems, and addressing risks.

Job Responsibility:

Provide L1/L2 production management for mission-critical & GSP applications
Maintain production applications that have completed the development stage
Work closely with development, infra teams, QA, and business support teams
Streamline and automate existing processes
Own, coordinate, communicate and execute disaster recovery testing
Analyze applications to identify risks, vulnerabilities, performance, and stability issues
Create knowledge base documentation
Provide technical support coverage to all GSP applications
Perform diagnostic and forensic investigation for outages
Champion stability initiatives for application high availability
Perform incident/problem resolution and escalation when appropriate.

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Exposure to UNIX (AIX/ Linux), Databases (Oracle, Microsoft SQL Server), scripting languages (Python, Shell, Java/javascript, Perl)
Willingness to learn, self-motivated.

Nice to have:

Fixed income business knowledge/understanding
Experience in supporting Sales and Trading, Risk and Trade Management Platforms or similar systems
High level understanding of cloud computing platforms (AWS, Azure)
Experience with ITRS Geneos, Appdynamics or alternate APM/Monitoring tools
Knowledge/experience of incident, Change and problem Management procedures.

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (planned vacation, unplanned sick leave, paid holidays)
Discretionary and formulaic incentive and retention awards.

Additional Information:

Job Posted:
May 21, 2025

Expiration:
May 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Application Support Senior Analyst