CrawlJobs Logo

Application Support Senior Analyst Execution Services

India, Pune · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility

  • Provides technical and business support for users of Citi Applcations
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
  • Participate in application releases, from development, testing and deployment into production
  • Engages in post implementation analysis to ensure successful system design and functionality
  • Considers implications of the application of technology to the current environment
  • Identifies risks, vulnerabilities and security issues
  • communicates impact
  • Ensures essential procedures are followed and helps to define operating standards and processes
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the business by ensuring the quality of work provided by self and others
  • impacts own team and closely related work teams
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Application Support Senior Analyst Execution Services

8 matching positions

Application Support Senior Analyst - Assistant Vice President

Location
Location
India , Chennai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 9-12 years experience in an Application Support role
  • Good experience on UNIX, JAVA, Oracle, ITRS, SRE, Networking
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Application Support Senior Analyst

The Application Support Senior Analyst – Assistant Vice President is a seasoned ...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provide technical and business support for users of Citi Applications
  • Provide quick resolutions to app issues
  • Drive stability, efficiency and effectiveness improvements
  • Maintain application systems that have completed the development stage and are running in daily operations
  • Manage, maintain and support applications and their operating environments
  • Perform start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identify ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management
  • Fulltime
Read More
Arrow Right

Senior Application Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
Canada , Mississauga
Salary
Salary:
94300.00 - 141500.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right

Application Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-10 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applcations
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...
Location
Location
United States , Remote; Seattle; Phoenix; Albuquerque
Salary
Salary:
Not provided
aledade.com Logo
Aledade, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
  • Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
  • Demonstrate ability in navigating AWS S3 folders
  • Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
  • Demonstrate characteristics of a team player
  • Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
  • Associate Degree
Job Responsibility
Job Responsibility
  • Assist users via chat to solve technical problems with predefined steps
  • Triage incomplete tickets
  • Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
  • Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team
What we offer
What we offer
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options
  • Fulltime
Read More
Arrow Right

Senior Vice President, Cross-Disciplinary Controls Senior Lead Analyst - Services

Are you looking for a career move that will put you at the heart of a global fin...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Track record leading Control related projects and programs
  • Ability to see the big pictures with high attention to critical details
  • Develop and implement strategy and process improvement initiatives
  • Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
  • Developing new ideas and improving current processes to proactively mitigate risks
  • Requires an ability to provide challenge and make recommendation for risk and controls remediation
  • Expert knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
Job Responsibility
Job Responsibility
  • Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
  • Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
  • Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
  • Support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
  • Drive execution of the MCA in accordance with the Operational Risk Management Policy & Framework, as well as applicable Policies, Standards, and Procedures
  • Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
  • Responsible for the coordination and comprehensive management of issues with key stakeholders, aka largely product managers who own issues
  • Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
  • Manage the development and implementation of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision making in line with the expectations of senior management, Board, and Regulators
  • Support the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items
What we offer
What we offer
  • We put our employees first and provide the best-in-class benefits they need to be well, live well and save well
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Fulltime
Read More
Arrow Right

Applications Support Senior Analyst - Assistant Vice President

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...
Location
Location
India , Pune
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years experience in an Application Support role
  • Experience installing, configuring or supporting business applications
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
Job Responsibility
Job Responsibility
  • Provides technical and business support for users of Citi Applications
  • Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring, and regional handover
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Fulltime
Read More
Arrow Right