CrawlJobs Logo

Application Support - SAAS

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Longueuil

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Want to join and grow with an innovative local software development company on the South Shore of Montreal? If you are excellent at application support, enjoy client interaction, and can simplify technical language, this permanent role is a perfect fit!

Job Responsibility:

  • Providing technical support to the company's various clients
  • Extracting data and creating reports
  • Analyzing bugs, escalating them to the development team as needed, and ensuring follow-up
  • Writing relevant reference documents

Requirements:

  • A computer science degree
  • At least three years of experience in software support/SAAS
  • Proficiency with Microsoft Server, Windows, and networking
  • Autonomous and proactive
  • Excellent communication skills in French and English
What we offer:
  • Group insurance
  • Access to telemedicine
  • Corporate discount
  • 3 weeks of vacation
  • Employee assistance program
  • Teleworking and flexibility
  • RRSP
  • Continuing education

Additional Information:

Job Posted:
December 20, 2025

Expiration:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Application Support - SAAS

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...
Location
Location
United States
Salary
Salary:
Not provided
ecwsearch.com Logo
ECW Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years' experience in application or software support, ideally in a SaaS business
  • Comfortable working with ticketing systems and supporting B2B customers
  • Strong documentation and written communication skills
  • You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
  • You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team
Job Responsibility
Job Responsibility
  • Manage incoming application support tickets, ensuring timely and accurate resolution
  • Communicate updates clearly and regularly with customers throughout their support journey
  • Create and maintain clear documentation for recurring issues and resolution paths
  • Collaborate with product and engineering teams to identify bugs and relay feedback
  • Proactively monitor customer trends and surface opportunities to improve the platform or support processes
  • Uphold a best-in-class support experience that reflects the company’s high standards
What we offer
What we offer
  • Company Bonus Scheme
  • Fulltime
Read More
Arrow Right

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...
Location
Location
United States
Salary
Salary:
Not provided
ecwsearch.com Logo
ECW Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years' experience in application or software support, ideally in a SaaS business
  • Comfortable working with ticketing systems and supporting B2B customers
  • Strong documentation and written communication skills
  • You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
  • You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team
Job Responsibility
Job Responsibility
  • Manage incoming application support tickets, ensuring timely and accurate resolution
  • Communicate updates clearly and regularly with customers throughout their support journey
  • Create and maintain clear documentation for recurring issues and resolution paths
  • Collaborate with product and engineering teams to identify bugs and relay feedback
  • Proactively monitor customer trends and surface opportunities to improve the platform or support processes
  • Uphold a best-in-class support experience that reflects the company’s high standards
What we offer
What we offer
  • Company Bonus Scheme
  • Fulltime
Read More
Arrow Right

Application Support Analyst

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.)
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
What we offer
What we offer
  • A technology-based company with a sense of adventure and a vision for the future
  • A culture that is kind, open, and accepting
  • A culture where BlackLiner's continued growth and learning is empowered
  • BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity
  • Fulltime
Read More
Arrow Right

Application Support Specialist

Novidea is looking for a skilled and results-driven technical support specialist...
Location
Location
United Kingdom
Salary
Salary:
Not provided
novidea.com Logo
Novidea
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer support experience in a software/SaaS environment
  • Proven experience supporting Salesforce-based applications
  • Salesforce Administrator Certification is required
  • Solid technical background
  • Experience in corporate technical support, applying customer service principles and best practices
  • Experience in the insurance industry (highly advantageous)
  • Adept at multitasking
  • Capable of independent work
  • Thrives in a fast-paced environment and adapts to shifting priorities
  • Strong problem-solving skills and ability to diagnose issues in a timely manner
Job Responsibility
Job Responsibility
  • Providing exceptional service and support to Novidea's B2B customers across the UK and Europe via phone, Salesforce CRM, and video meetings
  • Engaging with customers to address inquiries, concerns, and requests related to Novidea's products and services
  • Gathering and analyzing customer information to accurately diagnose and resolve issues
  • Documenting all customer interactions and ensuring timely follow-ups
  • Adhering to the company's standard processes and procedures, escalating priority issues as per client business needs
  • Troubleshooting and supporting Salesforce-based insurance solutions for enterprise customers
  • Performing installations and configurations of both the Novidea system and Salesforce
  • Conducting training sessions for Novidea system end-users, focusing on defined CRM business processes
  • Creating and maintaining knowledge base articles for resolved issues to enhance self-service support
  • Ensuring excellent communication with customers, providing clear and timely updates on issue resolution
  • Fulltime
Read More
Arrow Right

Application Support Specialist

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS compan...
Location
Location
Salary
Salary:
Not provided
referralrock.com Logo
Referral Rock
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced HTML (DOM, Forms)
  • Client-side browser JavaScript
  • Use of browser console to analyze pages and debug
  • Use of APIs and webhooks with tools like Postman and Request Bin
  • 3+ years experience
Job Responsibility
Job Responsibility
  • Triage tech support requests
  • Debug and find solutions for customer technical issues
  • Directly assist customers with technical solutions on Zoom calls
  • Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos
What we offer
What we offer
  • Benefits available for US-based Employees
  • Fulltime
Read More
Arrow Right

Solutions Analyst

We are seeking a Solution Analyst with proven experience in SaaS-based customer ...
Location
Location
Canada , Mississauga
Salary
Salary:
55000.00 - 60000.00 CAD / Year
pointclickcare.com Logo
PointClickCare
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in SaaS-based customer and technical support environments, particularly within clinical environments
  • Strong understanding of clinical workflows and business processes in long-term care or medical facilities
  • Demonstrated problem-solving skills and ability to manage customer expectations
  • Excellent written and verbal communication skills
  • Comfortable in fast-paced, high-demand environments
  • Quick learner with strong technical aptitude
  • Detail-oriented, analytical, patient, and an active listener
  • High level of customer focus and empathy
  • Experience collaborating with cross-functional technical teams
  • Experience supporting and troubleshooting web-based SaaS applications
Job Responsibility
Job Responsibility
  • Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications
  • Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings
  • Troubleshoot technical issues through log analysis, research, and problem recreation
  • Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution
  • Leverage and contribute to the internal knowledge base to improve support efficiency
  • Consistently meet or exceed service delivery standards and key performance indicators (KPIs)
  • Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system
  • Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required
What we offer
What we offer
  • Benefits starting from Day 1
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition
  • Fulltime
Read More
Arrow Right

Senior Tech Support Analyst - AV Systems

As Atlassian scales, we are seeking a Senior Technical Support Analyst to join o...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6 years of experience in corporate IT organization, specifically in Internal/Customer facing Technical Support role with exposure to office support and supporting customer face to face
  • 3+ years of Solid AV experience in a corporate IT organization, specifically in Corporate AV Engineering
  • Expert-level understanding of video conferencing technologies
  • 3+ years experience in Mobile Device Management systems such as Jamf & Omnissa Workspace ONE
  • 3+ years experience in support and administration of SaaS applications
  • Experience with IT/AV office builds, maintenance, and refreshes
  • Experience with SSO/Okta implementations for SaaS applications
  • Demonstrable understanding of ITIL Framework and Service Management
  • Epic customer service skills, Problem-solving skills
  • Highly developed communication, interpersonal and administrative skills
Job Responsibility
Job Responsibility
  • Evaluate and provide technical support for Atlassians through our support channels (Email, Slack, Jira and in-person) with a focus on support of macOS / Apple hardware, AV and SaaS based applications
  • Manage relationships with internal Workplace tech teams, vendors and technicians, serving as an internal escalation point for troubleshooting and system repairs
  • Coordinate with integrators and vendors for builds, refreshes, and maintenance
  • Help plan and manage the AV component of major shows and events using Zoom Webinars and related technologies, both on-site and off-site, sometimes working with external production crews
  • Working with a globally distributed team, sharing knowledge and mentoring junior members through both process and technical expertise
  • Ability to work effectively within a team and autonomously as required, to meet deadlines
  • Create, maintain and share documentation in Atlassian’s IT Knowledge Base and the teams internal Knowledge Base
  • Provide lifecycle management of devices including hardware delivery and collections (Onboarding/offboarding employees), hardware sanitization and preparation for redeployment in office
  • Fulltime
Read More
Arrow Right

Application Systems Analyst II

The Application Systems Analyst reports to the Program Manager of Technology Sys...
Location
Location
United States , McLean
Salary
Salary:
Not provided
tscti.com Logo
22nd Century Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field. Additional related experience may substitute for a degree on a year-for-year basis for up to four (4) years
  • Four (4) years of experience with information technologies and systems analysis that includes ERP Financial Systems
  • Two (2) years of experience with Oracle Fusion (Procurement, Financials, HCM, Role Based Security), Oracle report development
  • Experience working on, configuring, and supporting multiple commercial off-the-shelf or custom-built cloud or on-premise enterprise business application systems
  • Experience with direct end-user support in a customer service role
  • Experience in troubleshooting, analyzing logs, and utilizing debugging tools for timely resolution of technical problems
  • Excellent organization abilities, analytical skills, and communication skills including the ability to effectively communicate technical information to a non-technical audience
  • Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant in organizational changes
  • Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, business areas, vendors, and contractors and undertake duties and tasks as assigned without close supervision
  • Ability to be a positive and constructive contributor in a team-based environment
Job Responsibility
Job Responsibility
  • Manage Oracle Fusion (Procurement, Financials, HCM, etc), Role Based Security, upgrades and security
  • Implement, manage, and support desktop and Software as a Service (SaaS) application systems
  • Configure and develop applications, custom processes, functionality, reports, queries, interfaces, and system integration in support of business needs
  • Ensure data integrity within systems owned. Understand data relationships, and resolve data and interface issues
  • Assist with documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and Capital Metro is compliant with vendor licensing requirements
  • Participate in on-call rotation for after-hours IT support
  • Partner with stakeholders to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems
  • Provide technical support and leadership assistance on projects. Successfully assist in tasks or projects as assigned. Provide leadership assistance in working with technology vendors and implementation partners to implement technical solutions
  • Provide periodic reports to management
  • Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Lead in efforts to encourage system use and adoption within the business areas. Act as an advocate and advisor for the application of technology solutions to the agency
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy