Application Support Officer, CSIRO

CSIRO

Location:
Australia, Canberra ▼
Melbourne
Perth
Brisbane
Adelaide
Hobart
Sydney

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

96811.00 - 109527.00 AUD / Year

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Job Description:

As the Application Support Officer you will provide first and second-level support across a range of software platforms including DocuSign, 6Clicks, Donesafe, and Rejig (Talent Marketplace). In this role, you'll become a functional expert and user champion in one or more platforms, using your knowledge to improve user capability and support platform adoption. Working closely with the Support Lead and broader team, you'll coordinate and deliver responsive, high-quality support services with a strong focus on user experience.

Job Responsibility:

Provide Level 1 and Level 2 support for nominated platforms in accordance with the SLAs governing the support of the platform
Become a trusted advisor within CSIRO by building strong relationships with business users and providing best-practice advice and training
Maintain high-quality support ticket records with timely and accurate updates to ticket status, ownership, and resolution details
Contribute to the continuous improvement of the team's knowledge base by documenting issue histories, root causes, and solutions
Undertake day-to-day platform administration tasks, including user provisioning, establishment of user roles, routine maintenance
Manage support and incidents by monitoring and responding to requests received via the team's service queue
Triage and escalate incidents according to the agreed incident management processes
Liaise with service providers when necessary

Requirements:

A relevant certificate, diploma, or degree in Information Technology, Computer Science, or a related field, or equivalent experience supporting enterprise software platforms or IT systems
Demonstrated experience working in an operational support role, assisting with user support and contributing to the monitoring and resolution of platform-related service issues
Experience supporting the administration or configuration of an enterprise software platform
Strong verbal and written communication skills, with the ability to work effectively with both business and technical stakeholders
Awareness of data privacy, security, and governance principles as they apply to enterprise platforms and information systems
Strong attention to detail, with a willingness to take ownership of assigned tasks and contribute to effective issue resolution
Good organisational and analytical skills, with a structured approach to solving problems and delivering support outcomes
Ability to manage multiple tasks or service requests, meet deadlines, and adapt in a dynamic work environment
Demonstrated customer service mindset, with the ability to communicate clearly and support users in resolving platform-related issues
Willingness to show initiative and seek out solutions with appropriate guidance and support

Nice to have:

Experience providing support for DocuSign, Donesafe, Rejig, 6Clicks, or other similar enterprise platforms
Experience monitoring or managing service requests in platforms such as ASM, Jira, or Jira Service Desk
Exposure to Azure SaaS platform administration tasks, such as assisting with application registrations, certificate renewals, client secret updates, and authentication configuration

What we offer:

Up to 15.4% superannuation
Flexible working arrangements
Ongoing professional development
Opportunities to support new initiatives

Additional Information:

Job Posted:
October 10, 2025

Expiration:
October 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Officer