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Vodafone Logo Vodafone · IT - Administration

Application Support Manager

South Africa, Bryanston · Job Posted February 14, 2026
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Job Description

The Applications Support & Operations Manager is responsible for ensuring the stability, availability, performance, and effective operation of MAST’s business applications once they go live. This role manages all post-implementation support activities, including incident resolution, problem management, change and release coordination, system monitoring, data flow oversight, and vendor engagement.

Job Responsibility

  • Own Level 1/2/3 application support, including troubleshooting, root cause analysis, and timely resolution of system incidents, defects, and user issues
  • Monitor and report on system performance, availability, and data integrity
  • ensure proactive detection of issues and minimise downtime through effective operational controls
  • Coordinate, assess, and execute application changes, enhancements, configuration updates, and releases in alignment with change management and governance processes
  • Act as primary operational contact for vendors, ensuring adherence to SLAs, timely delivery of fixes/enhancements, and effective communication with business stakeholders
  • Identify opportunities to optimise workflows, improve efficiency, and enhance end-user experience through system improvements, training, and documentation

Requirements

  • 5-8 years’ experience in application support, business systems management, or IT operations
  • Experience with enterprise applications, integrations, and data flows (APIs, ETL, or similar)
  • Knowledge of ITIL principles (Incident, Problem, Change Management)
  • Exposure to cloud-hosted applications and monitoring tools is advantageous
  • Relevant IT or business systems diploma or degree qualification (e.g., BSc IT, Information Systems, Engineering)
  • Strong understanding of application support processes, system operations, and integrated business platforms
  • Experience in incident, problem, and change management within a complex operational environment
  • Proven ability to analyse system issues, identify root causes, and implement long-term corrective measures
  • Ability to work effectively with vendors, technical teams, and business stakeholders to coordinate application fixes, enhancements, and releases
  • Excellent communication, documentation, and user engagement skills to support adoption and operational excellence
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