Application Support Manager

• Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
• To be part of the Cloud migration journey and support the business from Day1 on migration to cloud
• Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
• Create and maintain dashboards and reports using Citi tools to monitor system performance and provide insights to stakeholders
• Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into Engineering, Framework and Platform teams within ISG
• Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce processing time and reduce Turnaround for batches
• Collaborate with L1-L2 Support team, Framework, Platform and Engineering teams and target reduction in Incidents and Problems

• 14+ years of relevant experience in production support role
• Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
• Experience in Hadoop (Cloudera)/Big data technologies and Snowflake
• Hands on experience in Dockers and Kubernetes with strong understanding of business is preferred
• Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins
• Experience with Tableau for creating dashboards and reports
• Expertise in SAS or Python for data analysis, MIS, and visualization
• Proficiency in SQL for data extraction and manipulation
• Strong scripting skills (e.g., Python, Shell) are a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A proactive and results-oriented mindset
• Proven ability to manage multiple tasks and projects in a fast-paced environment
• Bachelor’s degree in Engineering/Computer Science is preferred

Strong scripting skills (e.g., Python, Shell) are a plus