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Application Support Manager

alterdomus.com Logo

Alter Domus

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a highly skilled and motivated Application Support Manager to join our team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service within the financial industry. As an Application Support Engineer, you will be responsible for providing technical support for eFront invest, a financial software application to manage closed ended fund activity, ensuring their smooth operation, and resolving any issues that arise. You will collaborate closely with our development team to diagnose and address bugs, implement fixes and enhancements, and contribute to the overall improvement of our products.

Job Responsibility:

  • Provide functional and technical support for eFront Front Invest - via phone, email, and ServiceNow
  • Troubleshoot functional, data and performance issues with eFront Invest and its connected interfaces issues
  • Provide qualitative analysis of business user needs and evaluate the feasibility of their requirements
  • Design and Develop new features, solutions, and interfaces in line with best practices
  • Document and maintain support procedures, knowledge base articles, and technical documentation
  • Work with our larger IT team on special projects to integrate eFront into the larger AD ecosystem

Requirements:

  • Overall 8+ years of experience with 5+ of relevant experience working in an application support role
  • 2+ years experience in a leadership role
  • Knowledge of eFront Front Invest or other asset management applications
  • University degree (master or bachelor) in IT
  • Knowledge in relational databases: MS SQL Server
  • Professional Experience with VB.Net, SQL, Powershell or Javascript languages
  • Familiarity with version controlling systems (GIT, SVN)
  • Experience with agile software development lifecycle methodologies (Scrum, Azure DevOps)
  • Highly motivated with a strong sense of commitment and teamwork
  • Highly analytical and strong problem-solving skills
  • Excellent communication and collaboration skills
  • Fluent oral/written communication skills in English
What we offer:
  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
  • Plus additional local benefits depending on your location

Additional Information:

Job Posted:
March 22, 2026

Work Type:
Hybrid work
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