CrawlJobs Logo

Application Support - level 3 - AVP

https://www.citi.com/ Logo

Citi

Location Icon

Location:
United Kingdom , Belfast

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Case Manager L3 Support Analyst provides technical and business support for users of Citi end users applications. This includes providing quick resolutions to application issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. The Level 3 Case Manager Support Analyst is an opportunity for someone who is proactive, shows initiative, enjoys problem solving and helping others.

Job Responsibility:

  • Responsible for providing L3 Surveillance case manager platform support
  • Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
  • Ensure user queries are promptly actioned and responded to
  • Log and/or maintaining defects in ServiceNow
  • Responsible for troubleshooting the issues and driving root cause analysis
  • Work closely with the development team to understand and get the defects fixed
  • As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
  • Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
  • Start of day checks, continuous monitoring and regional handover
  • Develop and maintain technical support documentation
  • Identify ways to maximise the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Ensure essential procedures are followed and help to define operating standards and processes
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Requirements:

  • Experience in L3 production support activities or relevant engineering experience
  • Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
  • Microservices architecture knowledge
  • Knowledge of Autosys/CA Workload Control Centre tool is added advantage
  • Experience in monitoring tools like AppDynamics would be desirable
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills, issue tracking and reporting using tools
  • Ability to communicate appropriately to relevant stakeholders
  • Ability to plan and organise workload
  • Bachelor’s/University degree or equivalent experience
  • Exceptional candidates who do not meet this criteria may be considered for the role provided they have the necessary skills and experience.

Nice to have:

  • Knowledge of Autosys/CA Workload Control Centre tool
  • Experience in monitoring tools like AppDynamics.
What we offer:
  • Global benefits
  • Best-in-class benefits to be well, live well, and save well.

Additional Information:

Job Posted:
March 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Citi - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Application Support - level 3 - AVP

New

Applications Development Senior Programmer Analyst

Citibank, N.A. seeks an Applications Development Senior Programmer Analyst for i...
Location
Location
United States , Jersey City
Salary
Salary:
136600.02 - 189592.00 USD / Year
https://www.citi.com/ Logo
Citi
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree (3 or 4 year degree) or foreign equivalent in Information Technology, Computer Science or related field
  • 3 years of experience as a Programmer Analyst, Software Consultant, AVP, Test Engineer or related position involving applications development for data analysis within the financial services industry
  • SQL on Hadoop Big Data Platform, Excel, and Python
  • Knowledge of capital markets
  • Java, Agile, Tableau
  • Data Analysis
  • BI Report
  • Applied machine learning for business forecasting
  • Natural language processing for business insights
  • AI-driven data visualization and storytelling
Job Responsibility
Job Responsibility
  • Design and implement interactive dashboard in Qlik Sense, Angular and Tableau to provide stakeholders with information to make data driven decisions
  • Write complex SQL for data analysis, ensuring accurate and timely reporting of business metrics
  • Develop automated scripts in Python for reducing manual efforts and enhancing operation efficiency
  • Collaborate with teams at cross-functional levels (i.e. IT/business/stakeholders) to gather requirements, design solutions and ensure successful deployment of dashboards
  • Use Python & Tableau for advanced analytics, including predictive modeling and statistical analysis
  • Provide training and support to end users, ensuring dashboards are used effectively and in order to gain access to critical insights
What we offer
What we offer
  • medical, dental & vision coverage
  • 401(k)
  • life, accident, and disability insurance
  • wellness programs
  • paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Drexel Hill
Salary
Salary:
Not provided
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 22, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus
  • Customer Service and Team Orientation
  • Communication Skills
  • Mathematical Reasoning
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
  • Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
  • Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
  • Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • and other resources, based on eligibility
  • Fulltime
Read More
Arrow Right
New

Mri Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Springfield
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of a two year approved School of Radiologic Technology
  • Valid state radiology registration as required by state law
  • Registry by the American Registry of Radiologic Technology.
Job Responsibility
Job Responsibility
  • MRI technologists utilize their knowledge of anatomy, physiology and the principles of MRI to safely and efficiently operate MRI scanners, assisting in the diagnosis of disease and injury.
  • Ensure the safety of patients, staff and visitors who come in contact with the powerful magnetic field of a MRI scanner.
  • Position patients and coils on a table that slides inside the MRI scanner.
  • Inject contrast media as required.
  • Set appropriate technical parameters, operate MRI scanners and related equipment, and observe image data on computer monitors during scans.
  • Be familiar with the differences from a normal image and an abnormal image.
  • Recognize and respond to life threatening situations.
  • Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines.
  • Delivers quality, cost effective patient care in a professional manner.
  • Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care.
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Oakville
Salary
Salary:
18.94 - 28.94 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
June 23, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus
  • Customer Service Orientation
  • Communication Skills
  • Mathematical Reasoning
  • Problem Resolution
  • Physical Demands
  • Visual Acuity
  • High School diploma or equivalent preferred but not required.
Job Responsibility
Job Responsibility
  • manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions
  • provide caring service that exceeds customer expectations
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Cath Lab Registered Nurse

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Denville
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active RN License
  • Degree from accredited nursing program
  • BLS & ACLS Certifications
  • Eighteen months of recent experience in an Acute Care Cath Lab setting
Job Responsibility
Job Responsibility
  • The Cardiac Cath Lab RN performs angioplasties, implants pacemakers and diagnoses cardiac conditions with an invasive catheterization procedure
  • Administer care for heart disease and heart attack patients by obtaining visual diagnostics of the arteries of the heart
  • Identify blockages, assisting the physician during procedures, and monitoring the patient’s status at other times
  • Administer interventional procedures like cardiac catheterizations, angioplasties, pacemaker and/or defibrillator implantation, and related interventional or diagnostic procedures
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Tipp City
Salary
Salary:
17.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 25, 2026
Flip Icon
Requirements
Requirements
  • Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
  • If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
  • If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
  • State-level licensure and national certification requirements vary by state, click here to learn more
  • Regular and predictable attendance, including nights and weekends
  • Ability to complete required training within designated timeframe
  • Attention and Focus: Ability to concentrate on a task over a period of time
  • Ability to pivot quickly from one task to another to meet patient and business needs
  • Ability to confirm prescription information and label accuracy, ensuring patient safety
  • Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Job Responsibility
Job Responsibility
  • Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
  • Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
  • Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
  • keeping patients healthy by offering immunizations and other services at the register and over the phone
  • and demonstrating compassionate care by solving or escalating patient problems
  • Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
  • Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
  • actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
  • Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
  • voluntarily traveling to stores in the market to work shifts as needed by the business
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Training Engineer

Unox, a market leader in the production of high-end ovens and certified as a Gre...
Location
Location
Italy , Cadoneghe
Salary
Salary:
Not provided
unox.com Logo
UNOX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s or Master’s degree in Engineering
  • Excellent proficiency in English, and French or German
  • Willingness to travel internationally to visit subsidiaries and support partners, at least for one week per month
  • Entry-Level (<2 years)
Job Responsibility
Job Responsibility
  • Deliver continuous technical training, both remotely and in-person, to the network of technical support partners
  • Promote and maintain best practices related to the Service Academy
  • Oversee the training of Unox SpA internal and branch personnel, ensuring alignment with corporate standards
  • Create technical documentation and training materials for Unox products
  • Collaborate with design teams during product development, identifying key issues and proposing innovative solutions
What we offer
What we offer
  • Flexible Working Hours
  • Work-Life balance initiatives
  • Paid time off & overtime
  • Company canteen
  • Personal and family welfare
  • Health insurance & welfare programs
  • Pension & retirement plans
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
  • Fulltime
Read More
Arrow Right
New

Imaging: Interventional Radiology Technologist

MedPro Healthcare Staffing, a Joint Commission-certified staffing agency, is see...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
medprostaffing.com Logo
MedPro Healthcare Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Current License in good standing
  • Appropriate specialty certifications/credentials
  • Eighteen months of Special Procedures/Interventional experience preferred, ideally in a critical care setting
  • Other requirements to be determined by our client facility
Job Responsibility
Job Responsibility
  • Provide assistance with patient care in the Interventional Radiology Department through the provision of technical assistance to the IR team
  • Perform diagnostic and interventional imaging procedures in a clinical setting
  • Operates conventional, fluoroscopic or radiology equipment to obtain images of designated body parts according to physician specifications and/or orders
  • Assists the physician with the performance of various diagnostic and interventional procedures, by monitoring, passing instruments and catheters, observing patient response to procedure, maintaining sterile field, interpreting and evaluating diagnostic data to be utilized by the physician
  • Assure compliance with federal, state, and local technical and professional regulations and accepted practiced guidelines
  • Delivers quality, cost effective patient care in a professional manner
  • Works effectively to maintain an environment of excellence, which is patient focused, providing timely, compassionate, quality patient care
  • Prepare and update patient records accurately and legibly
What we offer
What we offer
  • Weekly pay and direct deposit
  • Full coverage of all credentialing fees
  • Private housing or housing allowance
  • Group Health insurance for you and your family
  • Company-paid life and disability insurance
  • Travel reimbursement
  • 401(k) matching
  • Unlimited Referral Bonuses up to $1,000
  • Fulltime
Read More
Arrow Right