Application Support Lead Job at The Nursing and Midwifery Council (London or Edinburgh)

Production Support - Application Support Lead

The Case Manager Production Support Lead provides technical and business support...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in L3 production support activities or relevant engineering experience
Good knowledge in Java, Angular, Spring boot, Oracle and a willingness to learn
Microservices architecture knowledge
Knowledge of Autosys/CA Workload Control Centre tool is added advantage
Experience in monitoring tools like AppDynamics would be desirable
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills, issue tracking and reporting using tools
Ability to communicate appropriately to relevant stakeholders
Ability to plan and organise workload
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for providing L3 Surveillance case manager platform support
Proactively involving the global engineering teams and production support as required for defects beyond the scope of the L3 team
Ensure user queries are promptly actioned and responded to
Log and / or maintaining defects in ServiceNow
Responsible for troubleshooting the issues and driving root cause analysis
Work closely with the development team to understand and get the defects fixed
As required, reach out to upstream systems for data availability of the surveillance platform for daily jobs and resolve issues relating to data issues
Lead by example in integrity, commitment, being customer and results focused and being a key contributor in technical problem solving
Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring and regional handover

What we offer

Global Benefits
We bring the best to our people
We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

FX Application Support Lead

FX Application Support Lead accomplishes results by providing hands-on support o...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Hands-on experience of supporting production applications
Database: Oracle/Sybase/MS SQL
Tools: Service Now, Jira, Autosys, Splunk, ITRS
Basic networking concepts
Capital Market experience is a must have
Production support in Financial Domain is a must have
10+ years of experience
Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
Experience working in a global team
Demonstrated leadership, interpersonal skills and relationship building skills

Job Responsibility

Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis
Provide technical oversight across systems and ability to coach and guide junior members in the team
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Contribute to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual
Handle incidents, problems and change at a global enterprise level
Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Lead Application Support Engineer

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree, Master’s degree preferred
12+ years’ experience in an Apps Support role in financial institution would be an added advantage, but not essential

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems
Recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

Senior Application Support Lead – Payments and Services

Citi is a world-leading global bank. We have approximately 200 million customer ...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven leadership experience in a support environment
Excellent time management and customer service skills
Ability to manage and prioritise competing tasks while operating in a challenging and sometimes ambiguous environment
Excellent problem-solving skills with a proven track-record in technical support and experience with: Unix/Linux operating systems
Middleware messaging systems e.g. MQ and Kafka
Database services e.g. Oracle and MongoDB
Cloud-based, containerised software solutions hosted on premises and public cloud e.g. RedHat Openshift and AWS
Enterprise monitoring solutions e.g. ITRS Geneos

Job Responsibility

Manage daily operations of the team, ensuring efficient workload distribution and adherence to SLAs/KPIs
Coordinating support of major incidents, managing incident resolution and senior communications, prioritising service-related issues and acting as primary escalation point
Overseeing the onboarding of new, updated and modified applications through change process ensuring close collaboration with development teams
Drive continuous improvement by analysing trends in support issues and working with development teams to prioritise enhancements
Contribute to disaster recovery planning by preparing application test and recovery plans and driving test events
Manage stakeholder engagement and timely notifications of application disruption
Train and mentor team members, set clear goals and promote Citi culture

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Mainframe Application Support Technical Lead

Sopra Steria is looking for a Mainframe Application Support Technical Lead in Ch...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Technology: Mainframe (Cobol, JCL, IMS DB, VSAM)
Mainframe Technical Enhancement experience, Knowledge/Experience about Mainframe Modernization activities
BAU Operations like incident management, Troubleshooting skills / Production support experience
Familiar in ITIL framework (Incident, problem, change management)
Database skills: IMS DB
Preferable: Knowledge in TELON, CA7 scheduling, IzWS, Connect Direct, TGS Work Bench, AMI DevX, AMI Ops, Mainframe Development/Enhancement skills/Modernization exposure

Job Responsibility

Mainframe Technical Enhancement
Knowledge/Experience about Mainframe Modernization activities
BAU Operations like incident management
Troubleshooting
Production support

What we offer

Inclusive and respectful work environment
open positions for disabled people

Fulltime

Mainframe Application Support Module Lead

Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 c...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 04-06 years
Must have hands-on: Mainframe (Cobol, JCL, IMS DB, VSAM)
Mainframe Technical Enhancement experience, BAU Operation experience (Major incident management, Troubleshooting skills)/Production support experience
Familiar in ITIL framework (Incident, problem, change management)
Database skills: IMS DB
Preferable: Mainframe Development/Enhancement skills
Should be willing to work in shifts, especially CE and UK shifts
Should be flexible to learn new skills

Job Responsibility

Major incident management, Troubleshooting skills, Production support

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
Open to people with disabilities

Fulltime

Mainframe Application Support Module Lead

Mainframe Application Support Module Lead position at Sopra Steria, a major Tech...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Total Experience Expected: 04-06 years
Technology: Mainframe (Cobol, JCL, IMS DB, VSAM)
Mainframe Technical Enhancement experience
BAU Operation experience (Major incident management, Troubleshooting skills)/Production support experience
Familiar in ITIL framework (Incident, problem, change management)
Database skills: IMS DB
Should be willing to work in shifts, especially CE and UK shifts
Should be flexible to learn new skills

Job Responsibility

Responsible for coding, unit testing, application development/support, bug fixing and deliver tasks assigned as per predefined timelines and quality standards
Work on change requests from business

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Application Support Lead

The Nursing and Midwifery Council

Location:
United Kingdom , London or Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 08, 2026

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Application Support Lead

The Nursing and Midwifery Council

Location:United Kingdom , London or Edinburgh

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 04, 2026

Expiration:March 08, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Mainframe Application Support Module Lead

Location:
United Kingdom , London or Edinburgh

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
March 04, 2026

Expiration:
March 08, 2026