Application Support Lead - Vice President

GCMS is an ECA app with Payment settlement stability a top priority for the firm. Current business support requires a dedicated support lead for GCMS, OTC and MONET during NAM hours owing to the business volume in this region. This role is required to provide L2 business support and technical support leadership to GCMS and 5 other franchise critical application of Markes Operations technology during NAM Hours. Application supported: GCMS, Oasys Settlements, Confirmations Manager, Margin Ops Netted Exposure Tracking (MONET), Oasys Trade processor and, Oasys Margin. The Application Support Tech Lead Analyst will contribute to existing business standards, exhibit communication skills to influence and convince partners, and relevant stakeholders. He/She will be responsible for volume, quality, timeliness, and delivery of end results for GCMS, OTC and MONET applications. At present the team is mainly based in India which is impacting our service to business in NAM as large percentage of settlement and business queries occurs during NAM. The new position in NAM region will strengthened our 'follow the sun' support model. In this role, you will liaise closely with your colleagues in the America, Pune, Sydney, Canada, and Belfast to ensure 24 x 5 coverage of the application. Flexibility in working hours required to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional weekend coverage on a rotational basis to support release cycles and participate in disaster recovery testing.