Application Support Lead Analyst Job at Citi (Singapore)

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

FX Application Support Analyst

As an FX Trade Capture Application Support Analyst you will play a pivotal role ...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in a Production Support role/environment is essential
Experience with technical tools and systems and a willingness and ability to learn new technologies - SQL and Linux
Experience installing, configuring and/or supporting business applications
Knowledge and experience of Problem Management Tools
Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills
Experience in a Foreign Exchange / Markets Support is preferred
Bachelor’s/University degree or equivalent experience

Job Responsibility

Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi
Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations
Develop and maintain technical support documentation for support team members and wider technology teams
Partner with appropriate application development and production support areas and teams to priorities bug fixes and support tooling requirements
Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner
Participate in application releases from development, testing and deployment into the production environment
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...

Location

United States , Chicago

Salary:

155000.00 - 185000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

5–8 years of experience in application support
At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
Hands-on experience with Kubernetes and Docker for deployment troubleshooting
Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
Experience with ticketing systems (e.g., Jira)
Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
Proven ability to lead and motivate a support team
Strong decision-making and problem-solving skills in high-pressure environments
Excellent communication and interpersonal skills

Job Responsibility

Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
Manage a team of application support analysts, providing mentorship, training, and performance evaluations
Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
Lead complex configuration tasks, such as system integrations, and custom module deployments
Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
Contribute to the roadmap for support operations, aligning with business goals and client needs

What we offer

Competitive compensation packages
Company equity
401k matching
Gender neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Lead Application Support Engineer

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of ...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Bachelor’s/University degree, Master’s degree preferred
12+ years’ experience in an Apps Support role in financial institution would be an added advantage, but not essential

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
Identify and define necessary system enhancements
Analyze existing system logic, identify problems
Recommend and implements solutions
Provides expertise in area and an advanced level of understanding of the principles of apps support
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards
documents requirements
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment

Fulltime

Applications Development Tech Lead Analyst

We are looking for a talented and passionate full stack engineer to join our tra...

Location

Japan , Chiyoda

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of relevant experience in Application Development
experience with system analysis and in programming of software applications, especially as it pertains to performance and testability of components
familiarity with Credit Derivative products and associated pricing and risk calculations
ability to be proactive, adjust priorities quickly
experience working on a mature development in a large collaborative environment as well as coming up with ideas that challenge current practices
demonstrated leadership skills
experience with Java ecosystem
expert in Java development
strong understanding of Agile methodologies and best DevOps practices
exposure to profiling, debugging and monitoring tools

Job Responsibility

collaborate with the team to understand functional and operational requirements
lead designs and implementation of robust and testable code in support of the requirements
develop certain non-functional features in the system to improve reliability, scalability and performance
contribute to the design and implementation of automated test suites
participate in code reviews helping other team members improve their code
partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals

Fulltime

Applications Development Technology Lead Analyst

The Applications Development Technology Lead Analyst is a senior level position ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10 years of relevant experience in Apps Development or systems analysis role
Experience on Java and related technologies
Extensive experience system analysis and in programming of software applications
Experience in managing and implementing successful projects
Subject Matter Expert (SME) in at least one area of Applications Development
Ability to adjust priorities quickly as circumstances dictate
Demonstrated leadership and project management skills
Consistently demonstrates clear and concise written and verbal communication
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Application System Analyst Lead - Converge Revenue Cycle

The Information Services Lead is responsible for leading and coordinating the ef...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities

Job Responsibility

Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization
Serves as escalation for the focus area in the support and optimization of team activities
Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders
Ensures team members adhere to quality standards
Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards
Able to influence operational and clinical project outcomes
Coaches team members to tackle new problems using experimentation, including successes and failure experiences
Inspire creative problem solving beyond standard recommendations and practice
Applies expert level understanding of assigned clinical/business operations, processes, and workflows
and accurately documents, discusses, and identifies dependencies with project team members and stakeholders

Fulltime

Application Development Lead Analyst

The Applications Development Technology Lead Analyst is a senior level position ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in Apps Development or systems analysis role
5+ years of experience in development of high volume applications using Scala, Spark, and Hive
2+ years of experience enhancing multiple application performances based on high data volume
Extensive experience system analysis and in programming of software applications
Subject Matter Expert (SME) in at least one area of Applications Development
Experience in managing and implementing successful projects while adjusting priorities quickly as circumstances dictate
Experience developing application on cluster environment
Possess strong knowledge/experience implementing complex SQL queries with optimization technique
Automation experience in Build and deployment
Experience reading from Kafka Queue /set up and using Spark streaming process to process large volume of data

Job Responsibility

Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements
Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards
Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint
Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation
Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Follow the SDLC life cycle to execute tasks in an identified timeframe
Take ownership of remediating challenges while staying aligned with other business units to solve matters

What we offer

Global benefits designed to support your well-being, growth and work-life balance

Fulltime

Application Support Lead Analyst

Citi

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 11, 2026

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