Application Support Lead Analyst Execution Services Job at Citi (Pune)

Application Support Technology Lead Analyst

We are seeking an experienced Application Support Tech Lead Analyst to lead prod...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8–12 Years experience in Application / Production Support environments
Knowledge of File transfer platforms (SFTP, middleware, batch processing)
Unix/Linux, Windows environments
SQL / database troubleshooting
Scheduling tools (Autosys, Control-M, etc.)
Familiarity with monitoring tools (Splunk, AppDynamics, etc.)
Understanding of ITIL framework (Incident, Problem, Change Management)
Proven ability to lead support teams and handle critical incidents
Strong analytical and troubleshooting skills
Excellent communication and stakeholder management

Job Responsibility

Lead L2/L3 support for critical applications (e.g., file transfer systems, payment processing, middleware)
Act as incident commander for P1/P2 incidents, ensuring timely resolution and communication
Drive root cause analysis (RCA) and preventive actions
Ensure adherence to SLA/OLA commitments
Manage end-to-end incident lifecycle (detection → resolution → closure)
Chair/participate in incident reviews & problem management forums
Identify patterns and drive permanent fixes for recurring issues
Maintain strong documentation for known errors and runbooks
Act as primary interface with external vendors
Drive accountability for vendor issues and escalations

Fulltime

Application Support Technology Lead Analyst

The Apps Support Tech Lead Analyst (C13) is a strategic and seasoned professiona...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8 plus years experience as application support SME
Practical problem solving and strategic thinking skills
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stake holders

Job Responsibility

Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implement solutions
Provide expertise in area and an advanced level of understanding of the principles of apps support
Provide technical and business support for users of Citi Applications, focusing on quick resolution of application issues, driving stability, efficiency, and effectiveness improvements
Maintain application systems that have completed the development stage and are running in the daily operations of the firm
Manage, maintain, and support applications and their operating environments, with a focus on stability, quality, and functionality against service level expectations
Perform start-of-day checks, continuous monitoring, and regional handovers
Develop and maintain technical support documentation

Fulltime

Practice Support Analyst - Application Support

In this role, you will provide technical assistance to the Aledade App users (in...

Location

United States , Remote; Seattle; Phoenix; Albuquerque

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

Minimum of two year’s experience in troubleshooting Application issues in healthcare settings
Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA (understand what they are used for and transmission method)
Demonstrate ability in navigating AWS S3 folders
Demonstrate basic analytical thinking, problem solving, and customer service skills (professional verbal and written communication skills (clear and concise), active listening, patience, positive language usage, handle complaints professionally, empathy)
Demonstrate characteristics of a team player
Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements
Associate Degree

Job Responsibility

Assist users via chat to solve technical problems with predefined steps
Triage incomplete tickets
Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group, such as App Access, Practice Location, Providers, Users, Patient Merges, Telehealth, etc
Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

L2 Application Support Analyst – Financial Systems

Join Citi's Production and Application Support team, where you will keep mission...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 or more years of experience in application or production support, with at least 2 years operating at an advanced level in a financial services environment
Hands-on capability with Unix/Linux, including scripting, file manipulation, and job control, combined with advanced SQL skills across platforms such as MSSQL or Oracle, including stored procedures, SSIS, and SSRS
Practical experience working with Big Data technologies — Hadoop, Hive, and Spark — and job scheduling tools such as Autosys, including log analysis and pipeline troubleshooting
Solid knowledge of financial instruments and trade lifecycle operations, covering Equities, Fixed Income, Secured Financing, Derivatives, and Liquidity Management
Familiarity with front office and back office workflows, including reporting operations and the systems that support them
Demonstrated ability to analyse complex, time-sensitive issues systematically and communicate findings clearly to both technical and business audiences
Working knowledge of ITIL practices, including incident management, problem management, and change management processes
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience

Job Responsibility

Deliver L2 production support for mission-critical liquidity reporting and financial applications, maintaining high availability and consistent performance across the trading lifecycle
Monitor, triage, and resolve production incidents related to trade capture, batch processing failures, position keeping, market data, pricing, and risk and liquidity reporting
Manage scheduled jobs, alerts, and system logs using job scheduling tools and Unix-based monitoring platforms to prevent and contain service disruptions
Execute advanced SQL queries and scripts to analyse data, validate outputs, and resolve data integrity issues across multiple application layers
Troubleshoot data pipeline failures across applications built on stored procedures, reporting services, and Big Data ecosystems including Hadoop, Hive, and Spark
Lead root cause analysis for major incidents, coordinate post-incident reviews, and implement permanent fixes to prevent recurrence
Coordinate change management and release activities, including deployment validations and post-release checks, to maintain production stability
Maintain and improve operational knowledge bases, standard operating procedures, and runbooks to support team effectiveness and knowledge continuity

What we offer

Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration
Exposure to complex, high-stakes financial systems spanning multiple asset classes and trading workflows, deepening both your technical and domain expertise
Access to learning and development opportunities that support your growth across production support, financial technology, and service management disciplines
The opportunity to work across global teams, collaborating with infrastructure, development, and business stakeholders on initiatives that improve system resilience and service quality
A supportive environment that values work-life balance, wellbeing, and long-term career development within one of the world's leading financial institutions

Fulltime

Application Support Analyst – ServiceNow/SharePoint

Location

Canada , Ottawa

Salary:

Not provided

Randstad

Expiration Date

July 27, 2026

Requirements

Valid Secret security clearance
fluent bilingualism (English/French)
ability to commute within the NCR for hybrid work
proven experience using ServiceNow (or a similar ticketing system) to manage high-volume user requests and drive down ticket backlogs
hands-on experience troubleshooting SharePoint (permissions, document libraries) and navigating GCDocs (classification, storage, and retrieval)
experience working in an IM operations role or a highly structured/regulated corporate environment
strong interpersonal skills with a service-oriented mindset, comfortable guiding internal users on IM policies and software tools
Education: High School diploma, Professional Certification, College Diploma, or University Degree.

Job Responsibility

Act as a primary, client-facing point of contact for internal users on Information Management (IM) Operations issues
Investigate, analyze, and resolve IM Operations ServiceNow tickets efficiently under time-sensitive conditions
Support the active reduction of the ServiceNow ticket backlog while managing ongoing ticket intake
Provide clear direction and guidance to clients regarding standard IM tools, policies, and best practices
Deliver comprehensive SharePoint user support, troubleshoot technical issues, manage document libraries, and handle user permissions
Support users navigating the GCDocs environment, ensuring compliant document classification, storage, and file retrieval
Analyze unique or trending IM-related issues to propose and execute practical, solution-oriented outcomes
Collaborate closely with the IM Operations Team Lead and technical teams to ensure clear service expectations are met
Coordinate directly with the technical team on complex, system-related issues and collaborate with IMTD stakeholders
Document successful resolution approaches and track recurring user issues where applicable.

What we offer

Strong Team Environment
Competitive pay
Monday to Friday work, no weekends or evening
Short term contract with longer term potential

Fulltime

Business Execution Support Analyst

The Business Execution Analyst will be a pivotal member of the franchise's first...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in risk management, compliance, audit, business execution, or a similar control-focused role, preferably within the financial services industry is an advantage
Exceptional organizational and project management skills with a strong ability to manage multiple priorities and meet tight deadlines
A meticulous eye for detail is essential for reviewing materials, tracking issues, and maintaining accurate records
Strong written and verbal communication skills, with the ability to collaborate effectively and build relationships with stakeholders at all levels of the organization
Proven ability to analyze data, identify trends, and synthesize information into clear, concise reports and presentations
High proficiency in Microsoft Office Suite (especially PowerPoint and Excel) for data analysis, tracking, and creating executive-level presentations
Familiarity with risk management frameworks, issue tracking systems (e.g., ICAPs), and control assessment programs (e.g., MCA) is highly desirable
A proactive, self-starting individual who can work independently and demonstrates a strong sense of ownership and accountability

Job Responsibility

Drive the end-to-end preparation and coordination for Country Coordinating Committee (CCC) meetings
Diligently track, monitor, and follow up on all tasks and action items arising from CCC meetings
Lead the coordination and execution of the annual CCC survey
Take ownership of maintaining and updating critical documents, records, and charters owned by the franchise
Manage downloading issue data from the management dashboard, tracking progress, and following up with relevant teams to ensure timely activation and closure
Provide robust oversight for all issues and Corrective Action Plans (CAPs) under the CCOBH ownership
Work closely with business units to ensure all necessary approvals are secured for any issue re-targets
Actively contribute to strengthening the overall control environment by partnering with business leaders
Download and analyze Country MCA reports to support the franchise in the effective monitoring and testing of key controls
Focus on reducing the number of overdue Regulatory Changes(RCs) to achieve a tangible reduction in compliance risk

Fulltime

DevOps Support Lead Analyst - Vice President

Engineer the future of global finance. At Citi, our Tech team doesn’t just suppo...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5–7 years of relevant experience in a hands‑on technical or support leadership role
Experience contributing to architecture discussions and ensuring solutions align with enterprise standards and long‑term maintainability
Experience working with senior stakeholders or technology partners
Demonstrated experience supporting IT service improvements or platform stability initiatives
Strong communication and presentation skills
Experience supporting or contributing to technical roadmaps or operational workstreams
Experience participating in resilience‑related activities such as incident simulations, disaster recovery exercises, or stability testing
Ability to collaborate with cross‑functional support teams and technology groups
Strong organizational and workload‑planning skills
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives
Assist with vendor relationship management, including coordination with offshore managed services
Support efforts to improve service levels for end users by enhancing operational efficiencies and strengthening incident management, problem management, and knowledge‑sharing practices
Partner with development teams to guide improvements in application stability and supportability
Contribute to frameworks for managing capacity, throughput, and latency
Assist in defining and implementing application onboarding guidelines and standards
Support team members by fostering a collaborative environment and encouraging skill development
Participate in cost‑reduction efforts through Root Cause Analysis reviews, knowledge management, performance tuning, and user training
Participate in business review meetings to help align technology tools and strategies with business requirements
Ensure adherence to support processes and tool standards, and assist in enhancing processes to promote consistency and quality across the support program

Fulltime

Senior Vice President, Cross-Disciplinary Controls Senior Lead Analyst - Services

Are you looking for a career move that will put you at the heart of a global fin...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Assess the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes
Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
Drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
Support oversight of the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight, and related reporting
Drive execution of the MCA in accordance with the Operational Risk Management Policy & Framework, as well as applicable Policies, Standards, and Procedures
Responsible for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Responsible for the coordination and comprehensive management of issues with key stakeholders, aka largely product managers who own issues
Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Manage the development and implementation of standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision making in line with the expectations of senior management, Board, and Regulators
Support the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow-up on action items

What we offer

We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

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Application Support Lead Analyst Execution Services

Job Description

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