Application Support Intermediate Analyst

• Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
• Responsible for Batch Management, End of version Software's and toolsets Upgrades, Automate Manual Tasks and Platform Build Project Management
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Considers implications of the application of technology to the current environment
• Identifies risks, vulnerabilities and security issues
• Communicates impact
• Act as a liaison between users, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Ongoing capacity planning and expansion to keep pace with rapidly increasing platform needs
• Accountable for Environment stability, quality, performance, reliability, serviceability
• Acts as SME to senior stakeholders and/or other team members

• 7-10 years’ experience in an Application Support role
• Experience with handling Linux Operating systems
• Proficient in SQL using Oracle and SQL server DB
• Web application support experience especially with WebSphere environment and Weblogic environment
• Middleware exposure including TIBCO, NDM, MQ, EMS, Kafka and SFTP
• Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
• Experience with scheduling jobs using Autosys tool
• Experience with Scrum methodologies and JIRA
• Good to have - Experience with cloud based technologies - OpenShift/Cloud technologies, Interfaces, DevOps, MongoDB
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Experience with cloud based technologies - OpenShift/Cloud technologies, Interfaces, DevOps, MongoDB

• Equal opportunity employer
• Work-life balance
• Opportunity to grow career
• Community support
• Reasonable accommodations for disabilities