Application Support Intermediate Analyst, Citi

Citi

Location:
India, Chennai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for applications at Citi. Responsibilities include fielding issues, liaising with technology partners, analyzing risks, participating in disaster recovery testing, and ensuring quality and timeliness of services provided. The role requires good communication and analytical skills as well as a solid understanding of apps support procedures.

Job Responsibility:

provides technical and business support for users of Citi Applications
utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders
provide short-term resolutions and work with relevant technology partners for long-term remediation
develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
act as a liaison between users/traders, interfacing internal technology groups and vendors
participates in disaster recovery testing
participate in application releases, from development, testing, and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
considers implications of the application of technology to the current environment
analyzes applications to identify risks, vulnerabilities, and security issues
makes evaluative judgments based on analysis of factual information
resolves problems by identifying and selecting solutions
cooperates with development colleagues to prioritize bug fixes and support tooling requirements
directly impacts the business by ensuring the quality of work provided by self and others
impacts own team and closely related work teams
exchanges ideas and information
actively involved in and owns support project items, covering stability, efficiency, and effectiveness initiatives
performs other duties and functions as assigned in a concise and logical manner
operates with a limited level of direct supervision
exercises independence of judgment and autonomy
acts as SME to senior stakeholders and/or other team members
assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

2-5 years experience
basic knowledge or interest about apps support procedures, concepts and of other technical areas
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understanding of how own sub-function integrates within the function and commercial awareness
evaluates (sometimes complex) situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholders

What we offer:

equal opportunity employer policy
reasonable accommodation for candidates with disabilities

Additional Information:

Job Posted:
September 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Intermediate Analyst