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Job Description: Provide L2/L3 support for enterprise applications hosted on Windows servers/Client machines. Own incident, problem, and change management for assigned applications (ITIL aligned). Perform root cause analysis (RCA) and drive permanent remediation. Ensure application availability, performance, and reliability in Production and Non-Prod. Work closely with the Windows platform for OS patching, vulnerability remediation, and server/Client endpoint health. Troubleshoot Windows services, IIS-hosted applications, and Windows based middleware. Responsible to support for hosting application over Windows servers or Intune devices along with Azure cloud. Hands on experience with automation opportunities (PowerShell). Maintain application documentation (runbooks, KT, onboarding guides). Total Experience Expected: 06-08 years.
Job Responsibility:
Provide L2/L3 support for enterprise applications hosted on Windows servers/Client machines
Own incident, problem, and change management for assigned applications (ITIL aligned)
Perform root cause analysis (RCA) and drive permanent remediation
Ensure application availability, performance, and reliability in Production and Non-Prod
Work closely with the Windows platform for OS patching, vulnerability remediation, and server/Client endpoint health
Troubleshoot Windows services, IIS-hosted applications, and Windows based middleware
Responsible to support for hosting application over Windows servers or Intune devices along with Azure cloud
Hands on experience with automation opportunities (PowerShell)