Application Support Group Manager, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Group Manager is accountable for management of complex, critical, and large professional disciplinary areas. Leads and directs a team of professionals. This position involves oversight of a Big Data platform under Cloudera distribution while ensuring stability, resiliency, and operational excellence.

Job Responsibility:

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed service
Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput and latency
Define and implemented application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluates subordinates' performance and makes decisions on pay increases, hiring, terminations and other personnel actions
Participates in business review meetings, relating technology tools strategies to business requirements
Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in 'best practices' across the overall support program
Influences and negotiates with senior leaders (across functions)
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations

Requirements:

15+ years in Application Production Support
5+ years of strategic role relevant experience
Deep expertise in Big Data platform (Hadoop, Spark, Kafka, Hive) in large-scale environments
Proven track record in driving stability, resiliency, and automation initiatives
Post-Graduation in relevant field preferred
Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Nice to have:

Capacity Planning/Forecasting exposure
Project management with demonstrable results in improving IT services

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Application Support Group Manager