Application Support Engineer Job at Barclays (Pune)

Application Support Engineer

Barclays

Location:
India , Pune

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join us as an Application Support Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Job Responsibility:

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues
Maintenance of a knowledge base containing detailed documentation of resolved cases
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

Requirements:

Skilled in using APM tools (AppDynamics, Kibana, and Observability) for issue troubleshooting and proactive monitoring
Experience in triaging and driving solutions to production incidents
Proficiency in analyzing logs, heap dumps, and thread dumps
Working knowledge of platforms such as SQL, Oracle, Linux applications, Tomcat, WebSphere, JBoss, Apache, and cloud platforms like OpenShift or AWS
Understanding/working knowledge of SAAS products
Working principles of Security Services and Applications

Nice to have:

Ability to collaborate effectively across development and infrastructure teams
Being a dependable team player with excellent coordination skills and a commitment to delivering customer-centric solutions
Experience with Salesforce CRM (Customer Relationship Management)
Applying a logical, analytical, and methodical approach to troubleshooting and resolving complex technical issues
Experience with security services/applications

What we offer:

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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