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Clue Software Logo Clue Software · IT - Administration

Application Support Engineer

United Kingdom, Bristol 35000.00 GBP / Year · Job Posted January 03, 2026
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Job Description

As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. You will thrive in a fast-paced environment and be an expert at time management, ensuring the timely execution of all tasks and deadlines. You will champion improvements that will increase customer satisfaction, manage escalations and collaborate with other team members to minimise service disruptions, reducing downtime.

Job Responsibility

  • Provide first-line customer support via case management system, email, and telephone
  • Contribute to quarterly reviews with Enterprise customers
  • Liaise with customers to understand and investigate issues
  • Support Customer Success Managers with support-related queries
  • Become a subject matter expert on the Clue application
  • Monitor the support inbox for new tickets
  • Build excellent customer relationships
  • Lead bi-weekly calls with Enterprise support customers
  • Contribute to continuous improvement across support services
  • Record up-to-date and accurate information on case management system
  • Participate in out-of-hours rota for first-line support

Requirements

  • Ability to achieve security clearance
  • Minimum 2 years in an application support role
  • Experience of excelling in a fast-paced environment
  • Experience with Salesforce ticketing system or similar
  • Experience with deployment tools such as Octopus or similar
  • Experience of Azure (primary) AWS (secondary) cloud services and technologies
  • Experience of .SQL server
  • Experience using monitoring and analytical tools such as AppInsights and devtools
  • Experience with SQL databases, writing queries and scripting

Nice to have

  • Experience with .NET, visual studio, C#, ASP.NET Core and Javascript
  • Experience with Dynatrace
  • Experience in software testing, and/or troubleshooting
  • Good understanding of ITIL best practice
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