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Robert Half Logo Robert Half · IT - Administration

Application Support Engineer

United States, Austin · Job Posted June 09, 2026
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Job Description

We are seeking an Application Support Engineer to support the rollout and ongoing success of a newly launched, enterprise platform. This role will focus on helping users onboard, configure, and troubleshoot the application while ensuring a seamless experience. This position is highly collaborative, working closely with product, engineering, and implementation teams. It’s an opportunity to gain deep expertise in a growing platform while directly impacting user adoption and satisfaction.

Job Responsibility

  • Provide hands-on application support, including onboarding, configuration, and troubleshooting
  • Serve as a primary point of contact for user questions, issues, and platform guidance
  • Investigate and resolve technical issues, escalating complex problems to engineering as needed
  • Partner with product and engineering teams to support platform rollouts and enhancements
  • Assist with validating configurations, workflows, and integrations within the platform
  • Document support processes, issue resolutions, and knowledge base content
  • Monitor trends in support requests and identify opportunities for process or platform improvements
  • Support user adoption through guidance, training, and best practice recommendations
  • Collaborate with cross-functional teams to ensure a consistent and high-quality support experience

Requirements

  • 5+ years of experience in application support, technical support, or platform support
  • Experience troubleshooting SaaS platforms or enterprise applications
  • Familiarity with ticketing tools such as ServiceNow, Jira, Zendesk, or similar
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to clearly communicate technical concepts to non-technical users
  • Strong organizational skills with the ability to manage multiple issues simultaneously
  • Comfortable working in a fast-paced, evolving environment

Nice to have

  • Experience in financial services, fintech, or regulated environments
  • Exposure to platform onboarding, configuration, or implementation support
  • Familiarity with APIs, integrations, or data workflows is a plus
  • Experience working in agile or product-driven environments

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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