Application Support Engineer Jobs

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55.00 USD / Hour

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Job title: Application Support Engineer

Managing Complex Applications hosted on cloud
Support Application maintenance activities
Managing Daily data processing & troubleshoot failures
Building proactive Monitoring & alerting service
Automation using ansible, python, Perl scripting
Setup & securing new Application instances
Change management, Building deployment and rollback plans and procedures. Deploying patches & Fixes
Creating and maintaining knowledge base for various technical resolutions
Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
Configure and optimize instances and web servers for optimal performance. (ex: adjusting default connection limits, adjusting request queuing thresholds)
Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments
Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents)
Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible
Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale
Drive customer communication during critical events
Provide on-call off hour support and flexible to work in 24*7 shift environment

7+ years of relevant experience
Excellent hands-on experience in managing Application Support (3 tier/2 tier apps)
Strong problem solving, analytical and communication skills
Exposure in handling complex application performance issues
Exposure to APM tools like AppDynamics, Dynatrace
Excellent skills on managing containerized / cloud-based application with exposure to various cloud services (EC2, S3, IAM, ELB, VPC, VPN)
Good experience in a DevOps environment / Operations team / Infrastructure Operations team
Excellent Troubleshooting skills
OS level knowledge (Windows or Linux)
Database skills ( SQL, Oracle or Postgres / Casandra)
Application Server ( skills on any of Middleware technologies e.g. – Tomcat , WebLogic , WebSphere)
Good understanding on Networking , Load balancers
Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
Experience in working with tools like OpsGenie, Nagios, Rundeck

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