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Apex Systems Logo Apex Systems · IT - Administration

Application Support Engineer

United States, Tampa 45.00 - 52.00 USD / Hour · Job Posted March 01, 2026
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Job Description

Supporting a Tier 2 Critical Application as part of an internal disaster recovery dashboard for cyber resiliency and incident response.

Job Responsibility

  • Application support with 24/7 on-call rotation (pre-scheduled shifts, weekend coverage shared across 7 team members)
  • Monitor performance and troubleshoot using Dynatrace, CloudWatch, and Splunk logs
  • Work within ServiceNow for incident and change management tickets, workarounds, and resolutions
  • Coordinate with development teams
  • Observe/manage EC2 instances, assist with database cleanup, and support application upgrades
  • Pull logs and analyze system behavior to help identify root cause

Requirements

  • 1+ years of Application Support
  • AWS Cloud background or exposure
  • Experience with ServiceNow for incident/change management
  • Experience with monitoring tools such as Splunk, Dynatrace, or CloudWatch

Nice to have

  • Database knowledge
  • Experience reading and analyzing logs

What we offer

  • Medical, dental, vision, life, disability, and other insurance plans
  • ESPP (employee stock purchase program)
  • 401K program with company match after 12 months
  • HSA (Health Savings Account on the HDHP plan)
  • SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
  • Corporate discount savings program
  • On-demand training program
  • Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months
  • Certification discounts and other perks to associations that include CompTIA and IIBA
  • Dedicated customer service team
  • Certified Career Coach
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