Application Support Engineer Job at Robert Half (Bayport)

Job Description

We are looking for an Application Support Engineer to support essential manufacturing systems and business applications. This Long-term Contract position focuses on maintaining stable day-to-day operations, addressing technical issues quickly, and helping teams keep integrated platforms running efficiently. The ideal person is someone that can think of terms of root cause, not just resolution, uses SQL, Postman, and Splunk, and can work across application layer, identity layer and integration layer. The person in this role will work closely with both technical and business partners to investigate incidents, improve reliability, and strengthen overall system performance.

Job Responsibility

Handle application support requests from intake through resolution, ensuring each issue is thoroughly documented and progressed in a timely manner
Watch system activity and log-based alerts, respond to operational risks, and take corrective steps before they affect users or critical processes
Review operational reports to spot exceptions, synchronization gaps, and pending items, then resolve underlying issues to maintain steady performance
Verify failed file transactions, reprocess data when needed, and protect the accuracy and continuity of connected workflows
Collaborate with internal technology teams and business stakeholders to diagnose integration problems and reduce recurring service disruptions
Contribute to Agile team routines by sharing status updates, discussing priorities, and supporting planning, review, and retrospective activities
Use API and testing tools to validate transactions, restart workflows, and investigate issues tied to data movement or missing system activity
Reproduce production defects in non-production environments and prepare detailed findings that help accelerate troubleshooting and correction
Create well-structured defect tickets in Jira that clearly explain business impact, likely causes, and proposed next steps for resolution
Identify trends across repeat incidents and recommend process or technical improvements that increase platform stability and user experience

Requirements

Experience supporting enterprise applications in a fast-paced operational environment
Hands-on knowledge of monitoring and log analysis tools, including Splunk or similar platforms
Ability to use Postman or comparable tools for API validation, troubleshooting, and workflow testing
Familiarity with Jira and Agile delivery practices within cross-functional teams
Strong Excel skills for analyzing data, reviewing exceptions, and preparing operational reports
Effective communication skills with the ability to work confidently with technical and non-technical partners
Demonstrated problem-solving ability with a focus on root-cause analysis and long-term issue prevention
Exposure to technologies such as Active Directory, Dell Technologies, computer hardware, Cisco technologies, and general application support practices

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Application Support Engineer

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