Application Support Engineer Job at Made Tech (Bristol)

Job Description

This is a fantastic opportunity to join our Managed Services Practice, delivering technical services to support, maintain and improve live services across the public sector. As an application support engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation.

Job Responsibility

Taking part in proactive knowledge transfer activities with incumbent suppliers
Code review and quality analysis including the review of complete services and implementation of code scanning tooling
Reviewing and improving technical documentation (architecture overviews, deployment process definition, incident resolution runbooks)
Ensuring all requests for support are dealt with according to set standards and procedures, and suggesting process improvements
Participating in incident investigation/root cause analysis and delivering technical solutions within agreed SLAs
Implementing application enhancements to improve business performance
Providing out of hours support via on-call rota
Automating and improving the monitoring of application performance including setting up cloud and application level monitoring tooling
Updating documentation (knowledge base articles, playbooks, service definitions)
Applying test-driven development, ensuring appropriate test coverage
Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments
Being an active member of Made Tech’s communities of practice, sharing knowledge and learning from others

Requirements

Eligibility for SC (security check) clearance (requires 5 years' UK residency and 5 years' employment history)
Experience of common IT Service Management (ITSM) tooling (e.g., ServiceNow, ZenDesk, PagerDuty, JIRA Service Desk)
Experience of working with agile methodologies and agile ways of working
Experience of incident management
Experience of cloud technologies (e.g., AWS, Azure, GCP)
Experienced with at least one programming language
Demonstrable knowledge of SOLID principles, Object-Oriented programming and TDD
Familiarity with IaC (Infrastructure as Code) such as Terraform

What we offer

30 days Holiday
Flexible Parental Leave
Remote Working (part time remote working for all staff)
Paid counselling (as well as financial and legal advice)
Flexible benefit platform (includes Smart Tech scheme, Cycle to work scheme, individual benefits allowance for Health care cash plan or Pension plan)
Optional social and wellbeing calendar of events
Additional compensation payment for Out of Hours on-call rota

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Application Support Engineer

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