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Application Support Engineer

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AlphaSights

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

80000.00 USD / Year
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Job Description:

We’re looking for a proactive, technically curious Application Support Engineer to help keep AlphaSights’ technology running smoothly for our users. Your core objective is to ensure internal employees have a reliable, efficient experience across our internal and external-facing platforms — resolving issues quickly, spotting recurring problems, and helping reduce repeat incidents over time.

Job Responsibility:

  • Ticket management: Provide active user support to internal employees raising issues related to our internal and external facing technology platforms
  • Issue resolution: Investigate root causes of issues raised by users to immediately troubleshoot the issue yourself or liaise with your Engineering & Product counterparts to fix difficult bugs
  • Documentation: Develop & maintain information about features related to your product area of focus to support the wider Application Support team’s ability to solve user issues
  • Knowledge sharing: Upskill the wider Application Support team about feature launches and known issues related to your product area of focus to improve their ability to resolve issues
  • Trend analysis & reporting: Track & synthesize tickets that have arisen related to your product area of focus and report back to the Engineering & Product team on a regular basis to inform feature improvements and user education focuses

Requirements:

  • Have 1+ years of relevant experience in similar roles (Customer Support Engineer
  • User Support, emphasis on software support)
  • Troubleshooter – love investigating issues and uncovering root cause
  • Technically comfortable – at ease with technical concepts/terminology related to software engineering
  • Emotionally intelligent – empathize with users
  • Executor – effectively manage time across multiple issues in a fast paced environment
  • Strong written communicator – writing clearly communicates information
  • Proficiency in Excel, PowerPoint and Word

Nice to have:

Proficiency in SQL is a plus, but not required

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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