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Robert Half Logo Robert Half · IT - Software Development

Application Support Engineer

United States, Urbandale · Job Posted June 29, 2026
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Job Description

We are looking for an Application Support Engineer to join a growing organization in Urbandale, Iowa on a contract-to-permanent basis. This position blends application support, client-facing service, and data-focused analysis to help users get the most value from a specialized web platform. The role is ideal for someone who can investigate issues, translate business needs into technical solutions, and communicate clearly with both customers and internal teams.

Job Responsibility

  • Oversee day-to-day support for a web-based application by monitoring performance, identifying problems, and coordinating timely fixes with technical teams
  • Guide new users through setup and adoption by delivering training, explaining platform functionality, and creating helpful support materials
  • Address client questions and troubleshoot application issues with a strong focus on responsiveness, professionalism, and long-term user satisfaction
  • Partner with developers and internal stakeholders to turn operational and customer needs into practical system improvements and feature updates
  • Support transactional processes within the platform while maintaining data accuracy, consistency, and proper record integrity
  • Extract and analyze platform data to produce meaningful reports and insights for clients as well as internal business users
  • Prepare tailored reporting and conduct analytical reviews that help stakeholders evaluate patterns, trends, and business impacts
  • Assist with regulatory reporting activities and provide documentation and data support during audit-related reviews with external parties

Requirements

  • Bachelor’s degree in Information Technology, Data Analytics, or a related field, or equivalent practical experience
  • At least 2 years of experience in application support, technical support, systems analysis, or a similar role
  • Strong troubleshooting and analytical skills with the ability to resolve issues efficiently and accurately
  • Experience working with customer support processes and managing multiple priorities across user support, reporting, and system oversight
  • Working knowledge of Microsoft SQL Server, scripting, and general programming concepts
  • Familiarity with technologies such as Active Directory, computer hardware support, and basic technical diagnostics
  • Solid written and verbal communication skills with the ability to build effective relationships with users and cross-functional teams
  • Basic accounting knowledge and a motivated, adaptable approach in a fast-changing technical environment

Nice to have

Exposure to TypeScript

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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