Application Support Engineer

• Provide on-site support for Dynamics 365 applications, troubleshooting issues and maintaining reliable system performance for operational users
• Act as the local resource for core business processes within D365, including production, quality, asset management, planning, shipping, receiving, and inventory activities
• Partner with plant teams to evaluate current workflows and identify practical ways to improve efficiency, accuracy, and productivity
• Translate operational needs into clear recommendations by working between end users and technical teams to support effective solutions
• Review manufacturing and scheduling processes to suggest improvements in resource usage, production flow, and overall output
• Monitor application-related challenges, investigate root causes, and help implement corrective actions that support stable operations
• Promote safe work practices and consistently follow site safety standards, procedures, and housekeeping expectations
• Travel to other company locations when needed to assist with application support and operational alignment

• Bachelor’s degree in information systems, engineering, business administration, or a related field
• equivalent experience may also be considered
• At least 2 years of experience in a production or manufacturing environment
• Experience supporting Microsoft Dynamics 365 Finance & Operations in a business or application support capacity
• Strong technical support skills with the ability to diagnose issues and communicate solutions clearly to non-technical users
• Demonstrated ability to analyze business processes and recommend effective system or workflow improvements
• Strong organizational skills with the ability to manage multiple priorities in a fast-moving environment
• Excellent communication and collaboration skills, with a proactive and team-oriented approach

Manufacturing or steel industry experience is preferred

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan