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Robert Half Logo Robert Half · IT - Administration

Application Support Engineer

United States, Addison · Job Posted March 12, 2026
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Job Description

We are looking for an experienced Application Support Engineer to join our team on a contract basis in Addison, Texas. In this role, you will focus on providing technical expertise and support for a variety of business applications within the retail industry. This position requires a proactive problem solver who can effectively communicate technical concepts to both technical and non-technical users.

Job Responsibility

  • Provide technical support and troubleshooting for business applications, including NetSuite, Point-of-Sale systems, and warehouse management platforms
  • Collaborate with users to identify, analyze, and resolve application-related issues efficiently
  • Deliver training sessions and create instructional materials for software users in both classroom and virtual settings
  • Maintain a strong understanding of accounting principles to assist with systems managing accounts receivable, accounts payable, inventory, and payroll
  • Work closely with franchise partners and stakeholders to ensure smooth implementation and operation of applications
  • Develop and sustain technical knowledge across various business systems to support organizational needs
  • Ensure timely and quality solutions are provided to clients, emphasizing excellent customer service
  • Analyze data effectively to present insights and resolve technical challenges
  • Travel domestically and internationally as required to support business operations
  • Protect sensitive information with discretion and professionalism while adhering to organizational policies

Requirements

  • Minimum of 3 years of experience in software support or technical systems training
  • Strong knowledge of business applications, including NetSuite, Point-of-Sale systems, and eCommerce platforms
  • Familiarity with small business operations such as accounting, inventory management, and field service management
  • Proven ability to explain complex technical information clearly to diverse audiences
  • Excellent communication skills, both written and verbal, with a customer-oriented mindset
  • Demonstrated ability to work effectively under pressure while maintaining attention to detail
  • Proficiency in technologies such as Active Directory, Dell Technologies, Cisco, and computer hardware
  • Valid driver’s license with the ability to travel domestically and internationally as needed

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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