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We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations.
Job Responsibility
Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner
Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations
Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure
Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates
Guide end users on system functionality, recommended workflows, and effective use of supported applications
Coordinate with software vendors on support tickets, product updates, patches, and release-related activities
Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases
Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency
Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents
Requirements
3-5 years of experience supporting SaaS-based and enterprise business applications
Background working in a distribution or manufacturing environment
Hands-on experience with application support, incident management, problem management, and change management practices
Familiarity with third-party software vendors, support portals, and case management processes
Working knowledge of WMS systems or WMS applications and related business workflows
Strong troubleshooting, communication, and user support skills across technical and functional issues
Bachelor’s degree in Information Technology, Supply Chain Management, or a related discipline preferred