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Application Support Engineer

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Robert Half

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Location:
United States , Gretna

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for an Application Support Engineer to provide dependable technical support for business-critical software in Gretna, Louisiana. This role focuses on resolving application issues, supporting end users, and using SQL to investigate data-related questions and reporting needs. The ideal candidate is comfortable troubleshooting ERP and business application concerns while working closely with internal teams to maintain smooth day-to-day operations.

Job Responsibility:

  • Deliver day-to-day support for business applications by diagnosing issues, identifying root causes, and restoring normal functionality
  • Use SQL and data queries to research incidents, validate system behavior, and produce reports that support business needs
  • Investigate ERP-related problems and coordinate timely resolutions for users experiencing system or process disruptions
  • Respond to support requests with clear communication, documenting findings, actions taken, and recommended next steps
  • Partner with analysts, technical teams, and business stakeholders to address recurring application concerns and improve system reliability
  • Perform basic troubleshooting across software and related technologies, escalating more complex issues when necessary
  • Monitor application performance trends and recommend practical fixes to reduce future support incidents

Requirements:

  • Experience supporting enterprise or business applications in a technical support or analyst capacity
  • Working knowledge of SQL, including the ability to run queries and assist with reporting needs
  • Ability to troubleshoot application and ERP issues in a structured and efficient manner
  • Familiarity with data validation, issue investigation, and support documentation practices
  • Strong communication skills with the ability to assist users and collaborate with cross-functional teams
  • Exposure to Dell Technologies environments or similar infrastructure is beneficial
  • Solid problem-solving skills and the ability to manage multiple support priorities effectively

Nice to have:

Exposure to Dell Technologies environments or similar infrastructure is beneficial

What we offer:
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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