Application Support Engineer Job at Robert Half (Saint Augustine, FL)

Application Support Engineer

Robert Half

Location:
United States , Saint Augustine, FL

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.

Job Responsibility:

Diagnose and resolve integration issues across administrative systems, including student and departmental platforms
Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud
Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary
Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations
Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects
Develop and troubleshoot automation workflows to meet evolving business and academic requirements
Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations
Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues
Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders
Perform additional duties as assigned by leadership, contributing to the overall success of the technology team

Requirements:

Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience
Proven experience configuring and troubleshooting integrations within platforms such as Salesforce or Oracle
Familiarity with API management, development, and middleware solutions
Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users
At least three years of direct experience supporting Salesforce environments, preferably Education Cloud
Experience working in a Higher Education IT setting is highly preferred
Knowledge of Oracle Integration Cloud and Salesforce certifications (Admin, Platform App Builder, or Integration Architecture) are a plus
Expertise in automation and data workflows to streamline processes

Nice to have:

Experience working in a Higher Education IT setting
Knowledge of Oracle Integration Cloud and Salesforce certifications (Admin, Platform App Builder, or Integration Architecture)

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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