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Robert Half Logo Robert Half · IT - Administration

Application Support Engineer

United States, Jupiter · Job Posted June 28, 2026
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Job Description

We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Jupiter, Florida. This Long-term Contract position is suited to someone who can troubleshoot software and hardware issues, maintain a stable support environment, and work effectively across multiple technologies. The ideal candidate brings a practical, service-focused approach and can resolve incidents efficiently while helping improve day-to-day system performance.

Job Responsibility

  • Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption
  • Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments
  • Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution
  • Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity
  • Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests
  • Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency
  • Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed
  • Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation

Requirements

  • Experience providing application support in a corporate or enterprise technical environment
  • Working knowledge of Active Directory, including user administration and access management
  • Hands-on familiarity with Dell computer hardware and general desktop support practices
  • Understanding of Cisco technologies and basic network-connected troubleshooting
  • Ability to diagnose application, system, and hardware issues using a methodical support approach
  • Strong communication skills with the ability to explain technical issues clearly to end users and stakeholders
  • Proven ability to manage multiple support requests while maintaining accuracy and responsiveness

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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