Application Support Engineer Job at Booker Group (Eccles)

Job Description

At Booker, we're always looking for ways to make life easier for our customers and colleagues. As an Application Support Engineer, you'll play an important role in supporting the day-to-day operation of our ERP systems and other business-critical applications, helping to keep services stable, reliable and performing at their best. Working as part of our Application Engineering team, you'll support live services, investigate and resolve issues, and contribute to application enhancements and business change initiatives. You'll work closely with colleagues across the business, the IT Service Desk, technology teams and external suppliers to ensure our applications continue to deliver a great user experience. This is a fantastic opportunity to build your technical and functional expertise across a broad portfolio of applications while developing a deeper understanding of the business processes that support Booker’s success.

Job Responsibility

Support the day-to-day operation of business-critical applications and services
Manage incidents, service requests and support activities through to successful resolution
Investigate and troubleshoot application issues, collaborating with internal teams and third-party suppliers when needed
Keep users and stakeholders informed throughout the lifecycle of support activities
Support testing, data preparation and user readiness activities for business change initiatives
Create and maintain accurate operational documentation, reporting and management information
Contribute to the delivery of application enhancements, projects and technology roadmap initiatives
Identify opportunities to improve application performance, utilisation and colleague experience
Follow established governance, security, change management and support processes
Build positive and effective working relationships across technology teams, suppliers and business functions

Requirements

Experience supporting applications or business systems within an operational environment
Experience managing incidents, service requests or support queues
Strong troubleshooting, analytical and problem-solving skills
The ability to prioritise tasks and manage competing priorities effectively
Excellent attention to detail and a commitment to accurate record keeping
Strong written and verbal communication skills
The ability to build positive working relationships with colleagues, stakeholders and suppliers
Confidence working both independently and collaboratively within a team
A flexible and adaptable approach to changing business needs and priorities
A passion for learning, continuous improvement and personal development
A track record of delivering high-quality results

Nice to have

Experience supporting ERP platforms and/or enterprise applications
Experience providing user guidance, training or knowledge transfer activities

What we offer

A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
After 3 months service, you can join our annual Save As You Earn share scheme
Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
Life Assurance - You are covered for death in service life cover of up to three times annual pay
Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
A great holiday package

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Application Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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